Although we produce extremely durable products, with the lowest defect rate in the industry, a low defect rate, and triple-stage quality control, we still provide hassle-free warranty coverage.
All mats made by HealthyLine™ have an automatic 365-day warranty. (See below for details.) Any valid proof of purchase—such as a PayPal record, credit card statement, store receipt, or invoice—is sufficient as proof of the date of purchase. If you do not have a proof of purchase, send us an e-mail with detailed information about your purchase and we will attempt to trace it. We keep complete records of worldwide sales on our site, so we can usually trace the history of every product sold.
If a product is defective, and the defects do not include physical damage caused by incorrect or negligent usage, within 365 days of receipt of the product, you may obtain a free replacement from HealthyLine™. To do so, you must first contact us (email@example.com) and explain the problem in detail. Most problems with our products are related to incorrect usage and can be resolved with the right suggestion or explanation. If the product appears to have a manufacturing defect, we will ask you to ship it back to us for a free replacement. All HealthyLine™ products or accessories with manufacturing defects will be replaced for free. Unlike other companies, we do not charge a restocking fee. If the product you return to us does not appear to be defective or has clearly been damaged by the user, we will ship it back to you at your expense.
If more than 365 days have passed since you received the product, the warranty will have expired, and you may not return the product to HealthyLine™. However, we are always willing to assist you in finding the best solution to any problem. In addition, you have lifetime Trade-In value of 50% of what you paid for your product towards a new purchase of same or higher value. In Trade-In program condition of your mat doesn’t matter at all. It could be damaged or non-working. You still have 50% value in that product without time limitation.
For any returns, the shipping address is:
2609 East 14 Street #303
Brooklyn, NY 11235