Warranties & Returns
HealthyLine offers the most comprehensive warranty program in the heated gemstone device industry. We encourage you to register any purchased heating device by clicking this button.
Comprehensive Warranty Overview
We know that you’ll love your HealthyLine® product, but we also want you to be confident in your purchase. That’s why we offer comprehensive warranty and return policies. Get the information you need to purchase confidently.
1-Year Limited Warranty
5-Year Limited Warranty Terms and Conditions
Premium 5-Year Accidental Protection Plan
Free 7 Day Trial Period - Bedding
Free Lifetime Trade-In Policy
Free Lifetime Upgrade Policy
Return and Replacement Terms and Conditions
Return Policy for 90-Day Risk-Free Trial and Price Guarantee
Shipping Policy
Bracelet 1 Year Warranty
- HealthyLine records the serial number of every unit sold, returned, exchanged, or serviced under warranty. Violating or misusing our return or exchange policy may void your warranty.
- When shipping any unit back to us, you must provide the return tracking information to a HealthyLine representative. Failure to do so may delay the return process.
- If you are returning a gemstone mat that needs to be folded, fold it inward only and at the designated fold lines (medium mats fold in half, full-size mats fold into thirds). Mats folded outward or in the wrong places will be considered misused. Our return facility is video-recorded, so the condition of each unit on arrival is documented.
- You are responsible for filing a claim with the shipping carrier and notifying HealthyLine of any issues that occur during return shipping.
- HealthyLine reserves the right to void any warranty or refuse support in the rare case of dishonesty, false public statements, or abuse directed at HealthyLine or its personnel.