• Customers must first contact HealthyLine to initiate a 90-day return and receive a Return Goods Authorization (RGA) number prior to shipment. Failure to do so will result in a delay of the refund process.
• HealthyLine requires customers to provide their order information or a valid proof of purchase containing the order date to be eligible for a return under the 90-Day Trial Period.
• Customers will receive a refund of the price they paid for the product.
• HealthyLine does not reimburse the original shipping cost paid, even if the customer received free shipping.
• Customers are responsible to ship the product back to HealthyLine. We do not provide prepaid return labels for any 90-day returns.
• Customers should provide the return tracking information to HealthyLine once it is shipped. Failure to do so may result in a delay of the refund process.
• Only new products purchased from HealthyLine.com include a 90-Day Trial Period. Other distributors may have their own return period and customers must contact the distributor they ordered from for potential returns.
• Bedding, bracelets, and covers are not covered by the 90-Day Trial Period.
• Customers must return all items included with the product (controller, covers, etc.).
• HealthyLine reserves the right to void any warranty or refuse policy in the rare case of customer’s dishonesty, scam, false publications, abuse of HealthyLine or its personnel.

To receive a full refund, your product must be sent back fully working and in original cosmetic condition. When we receive your product, we perform an inspection and test to determine this.