Return and Replacement Terms and Conditions

The warranty does not cover damages resulting from misuse, accidents, or unauthorized repairs.

If the product is defective, and the defect does not include physical damage caused by incorrect or negligent use, within the 5 years of receiving the product, you may obtain a replacement from HealthyLine (it can be a new or refurbished model depending on availability and the condition of your product). The 5-Year Warranty is void after two replacements during the coverage period.

We encourage you to register any purchased heating device here. You can find the serial number on the warranty card (if you have one) or on the back of the mat under the product tag.

The 5-Year Limited Warranty begins the day you receive your product. Each year following the initiation of the warranty coverage is subject to its own individual terms and conditions. These terms and conditions are determined by the date your product arrives at the HealthyLine warehouse. Please refer to the terms and conditions below for more information:

For issues arising within the first and second year of warranty, we provide a return shipping label. Customers  are required to ship the product to us for inspection. If a manufacturing defect is found, we send you a replacement free of charge. Return shipping labels are only provided for Continental U.S.

• Hawaii, Alaska, and International customers pay for shipping to and from HealthyLine.
• Controller replacement is free and includes free shipping in the Continental US only! (Hawaii, Alaska, and other International customers are excluded). 

If it is determined by our engineers that the defect is the result of improper use, the warranty will be voided. If no defect is found, HealthyLine reserves the right to return the same product to the customer, with shipping costs being the customer's responsibility.

Customers are responsible for covering the cost of shipping both ways. Replacement of malfunctioning items will incur a 10% deductible of the retail price. For instance, if your $1,500 mat malfunctions after 20 months of use, we will replace it for $150 plus shipping costs. 

Controller replacements are free, but you must cover the shipping costs ($10 within the Continental USA and $30- $60  internationally, depending on the country).

Customers are responsible for covering the cost of shipping both ways. Replacement of malfunctioning items will incur a 20% deductible of the retail price. Controller replacements are free, but you must cover the shipping costs ($10 within the Continental USA and $30- $60 internationally, depending on the country).

Please note: If the returned product is found to be non-defective or exhibits signs of user-related damage, we can either return it to you at your expense, offer a trade-in option, or dispose of the item at your discretion if you choose not to reclaim it.