Bedding Trial, Returns & Warranty
Before you do anything else: keep all tags attached and do not wash the item until you've decided to keep it. Opened items can be returned within 7 days if the tags are uncut; unopened items within 30 days. All bedding carries a 60-Day Limited Warranty.
7-Day Trial and Returns
Eligibility
- Opened items with uncut tags may be returned within 7 days of delivery. Once the tags have been cut, the item is no longer eligible for return.
- Unopened, unused items may be returned within 30 days of delivery.
Bedding is not covered by the 90-day trial that applies to our heated gemstone devices.
Return Authorization
Contact HealthyLine Customer Service for a Return Goods Authorization (RGA) number before shipping. Returns without an RGA number will not be accepted. Once you have your RGA number, ship the product to our designated warehouse address. Customers are responsible for return shipping, and the original shipping cost is non-refundable.
Inspection and Refund
Each returned item is inspected on receipt. If the product is in acceptable condition, a refund will be issued to the original form of payment. If the product shows signs of use or damage — stains, odors, laundering, or damage from misuse — a 10% deduction will be applied to the refund. In that case you may instead choose to have the item returned at your expense or authorize HealthyLine to dispose of it.
Products must be returned clean, free of odors, oil stains, or signs of infestation.
60-Day Limited Warranty
All HealthyLine-branded bedding, magnetic energy comforters, mat covers, and duvet covers include a 60-Day Limited Warranty from the date of delivery. If a product is defective and the defect is not the result of physical damage or misuse, HealthyLine will provide a free replacement within 60 days of delivery. Claims cannot be submitted after 60 days.
Care and Exclusions
Follow the instructions and cleaning protocol on the wash tag. Failure to follow them may permanently damage your bedding. The warranty is void if:
- the bedding is washed, dried, dry-cleaned, or altered in any way other than as directed on the wash tag — we are not responsible for damage caused by your laundry process;
- the wash tag is cut or removed;
- the product is misused or abused.
Warranty Replacements
Contact us at support@healthyline.com or (888) 774-4422. Please describe the problem clearly and attach photos or a video so we can identify the issue faster. Our representative will then provide you with a Return Goods Authorization (RGA) number.
Once you have your RGA number, ship the bedding to our warehouse. If the defect is confirmed on inspection, we will send a replacement free of charge and reimburse your return shipping cost (shipping receipt required).
If the returned product is not defective, or has been damaged or altered by the user, we cannot reimburse the return shipping and will ship the item back to you at your expense or dispose of it if you decline to take it back.
Shipping
Replacements ship free within the 48 contiguous states. Hawaii, Alaska, and all international customers are responsible for shipping both ways on all replacements, exchanges, and returns
Contact
For product issues, returns, or replacements, contact us atsupport@healthyline.comor (888) 774-4422.