Frequently Asked Questions
Products and Services
Q: Why choose HealthyLine?
We’ve been listening to you, our growing community of wellness seekers, and have created a diverse range of therapeutic tools with your specific wants and needs in mind. The defining characteristic of HealthyLine is our diversity of products dedicated to your healing. HealthyLine believes that the best way to promote better wellness is to make the experience as close to personalized as possible.
Q: What is PEMF?
A: If our cells were a battery, PEMF therapy would be the charger, enhancing our bodies' overall functioning at a cellular level. PEMF involves sending energy waves towards pained areas of the body. The waves pass through completely and increase the spin of the electrons, ultimately stimulating and exercising the body’s cells. As a result, wellness levels are improved, and the body may function more efficiently.
Healing benefits of PEMF:
- Increases local circulation
- Offers inflammation control
- Alleviates muscle and joint pain
- Helps with arthritis and stiffness
- Relieves symptoms of depression
- May increase range of motion
- Accelerates efforts to restore non-union fractures
- Reduces migraines
- Helps decrease diabetic factors
*PEMF is not suitable for those with a pacemaker, metal implants, or those pregnant. However, you will benefit from infrared at a lower temperature setting (30-35) without the PEMF feature.
Q: What are far infrared rays (FIR)?
A: Have you ever stepped outside into the sun and felt a comforting warmth slowly radiating from the inside out? This feeling is caused by an invisible light known as FIR. While you may not be able to see FIR, its effects are powerful and can be harnessed to improve overall wellness.
Healing benefits of FIR:
- Alleviates minor muscle and joint pain
- Naturally detoxifies
- Reduces minor pain and stiffness
- Helps relieve back pain
- Lessens symptoms of chronic fatigue
Q: What are negative ions?
A: You know that feeling of relief that washes over you when you’re in the presence of a thunderous waterfall, watching waves crash on the beach, or taking a deep breath of fresh morning air? While you may be feeling reenergized by the beauty of nature, chances are you’re inhaling negative ions as well.
Scientifically speaking, negative ions are oxygen atoms charged with an extra electron. Negative ions are believed to create reactions within your body that increase your serotonin levels, helping improve your mood, reduce depression and stress, and increase energy. While they’re often found outdoors, you can also access them from the comfort of your home with HealthyLine.
Healing benefits of negative ions:
- Relieves depression
- Decreases drowsiness
- Fewer headaches
- Reduces stress
- Boosts energy
Q: What is photon light?
A: While noninvasive, photon light can have powerful effects. When directly exposed to the skin, photon light is absorbed by the body and aids in cellular regeneration and detoxification. The benefits of photon light can enhance your experience with other therapies such as PEMF, FIR, and negative ion, promoting a better quality of wellness over time.
Healing benefits of photon lights:
- Detoxifies
- Potentially improves minor motor function and nerve regeneration
- Can help improve skin and acne
- Assists in wound recovery
- Potentially alleviates symptoms of depression
Q: What are chakras, and why do they need to be balanced?
Chakras are an ancient spiritual belief centered on the idea of energy in the body. The word “chakra” is a Sanskrit word that translates to “wheel” or “cycle.” Seven chakra points run along the spine. Each chakra is believed to influence certain aspects of the mind, body, and soul, but in general, chakras regulate the flow of energy within you. Imbalanced or blocked chakras can impact the entire flow of energy in the body, manifesting in a vast range of negative results.
However, balancing the chakras offers powerful physical and mental benefits and a profound sense of healing.
Healing benefits of balanced chakras:
- An improved connection with nature, inner thoughts, and others
- Spiritual and intellectual awakening
- Increased level-headedness and clarity
- Reduced stress
Q: How do hot gemstones help improve wellness?
A: Gemstones are soothing, beautiful, and the cornerstone of our InfraMat Pro®. Gentle heat increases the calming effect of the gemstones used in our mats, providing a healing experience for the mind, body, and soul. These gemstones, including amethyst, sodalite, and jade, also emit FIR and negative ions, further increasing therapeutic benefits.
Healing benefits of hot gemstones:
- Create a grounding and calming effect
- Impact pressure points to reduce tension
- Detoxify and cleanse
Q: What is magnetic therapy?
A: Magnets are simple and effective. When placed anywhere on the body, magnets help temporarily increase microcirculation. Magnets offer an all-natural form of wellness enhancement that can be used frequently with minimal risks of side effects.
Healing benefits of magnetic therapy:
- Reduces swelling, bruising, and pain for those recovering from surgical wounds
- May lessen symptoms of osteoarthritis
- Potentially relieves pain
- Aids in the rejuvenation of cells
Q: Are your mats EMF-free?
A: Yes, all of our mats must pass multiple quality assurance tests for EMF filtration. Various layers within each mat work to block and eliminate EMF radiation. Check out an EMF test conducted on a HealthyLine mat here.
Q: Where do FIR and negative ions come from?
A: Heating the gemstones in your mat generates FIR and negative ions.
Q: How do you know which product(s) are best for you?
A: On a basic level, every mat will help improve your wellness through pain and stress management. If this is all you are looking for, you can’t go wrong with any of them. If you require more specific attention, we suggest our PEMF and photon light mats.
For instance, you will learn that PEMF has the potential to improve the functionality of your cells. Familiarizing yourself with these individual aspects will make choosing easier. We recommend everyone try a mat with PEMF for the most effective experience. As always, if you have any questions about this process, consultations are free.
Q: What size mat should I choose?
A: Typically our small mats are intended for specific areas of pain or portable reasons. The best way to gauge what size mat to get for full-body wellness management is your height:
- 5’5” and under – 60” x 24” sized mats
- 6’0” and under – 72” x 24” sized mats
- 6’1” and over – 76” x 32” or 80” x 40” sized mats
Q: How often can I use my mat?
A: You can use your HealthyLine mat every day. From grounding yourself each morning to finding stillness before bed or even using your mat while you sleep, we encourage you to find a routine that works for your lifestyle and wellness goals.
Q: How do I clean my mat?
A: After use, set the mat to a high temperature to allow any moisture to evaporate. After 15-20 minutes, unplug the mat and power down the controller. Do not leave your mat unattended while it's on.
Clean the surface of the mat and controller with a dry cloth as needed or use a slightly damp sanitizing wipe. Do not use chemicals or solvents during cleaning.
Q: Can pets use HealthyLine mats?
A: Yes, many pets enjoy lying on the warm surface of the mat, however, we advise the following:
Use a cover to protect your investment
Make sure your pet doesn’t chew or scratch the cable, controller, or the mat itself.
Keep the mat warm rather than hot when your pet is using it
Q: Are your mats available in 220V power?
A: Yes. The TAJ, TAO, Rainbow, Soft, JT Light, and Blanket mats offer 220V versions. For products that do not, you will need a power converter. You can purchase one from us or use one of your own.
Q: Where can I use my mat?
A: It depends on your mat. Our more flexible mats have a wide range of applications and can be used on flat surfaces, chairs, against walls, and more.
However, if you have a mat with PEMF, it will be much firmer. As a result, these mats are limited strictly to the floor, bed, massage tables, and couches.
Q: Can your head be on the heated part of the mat?
A: Your head should not be exposed to the heat. Each mat has a space without any heat or PEMF where the head should be.
Q: Can I sleep on my mat all night?
A: Yes, however, if you sleep on it, we suggest you use a comfortable temperature (max of 40°C/104°F). The general rule is to use higher temperatures for shorter periods and lower temperatures for longer periods. Drink plenty of water to avoid symptoms of dehydration.
Q: How should I store my mat?
A: If you need to store your mat, use the dustproof bag provided. To fold the mat, unplug the controller, then fold the mat inward in the predetermined places. Keep the mat in a dry and ventilated place. Your mat will last longer the less you fold or bend it.
Q: Can I lie directly on my mat?
A: Absolutely! Many people enjoy feeling the hot stones. However, we recommend operating the mat at a medium to a low setting to avoid sweat damage and stains. If you prefer a higher heat, you should cover your mat with a towel or HealthyLine pad.
Q: What kind of control do I have over the heat settings?
A: You can set your exact desired temperature to the degree up to 70° C (160° F). Additionally, the mat will regulate the heat so that if it gets too hot, it will turn off. If the temperature drops, it will heat up again.
Q: What kind of time settings do these mats have?
A: Most mats can be set to a heat cycle of 3, 6, or 12 hours, but this may vary depending on your controller. The PEMF alternates 20 minutes on and 100 minutes off for 4 cycles. 20 minutes is all you need to receive the full daily benefits of PEMF. However, you can easily turn it back on if you wish to continue PEMF treatment.
Q: Can I use the mat if I have surgical implants?
A: It should be okay to use at a low temperature, but we recommend consulting a healthcare professional before using it.
Q: What temperature should I set the mat to?
A: We recommend beginning at 37 °C, the average temperature of the human body. Gradually adjust from there until you find a heat setting you are comfortable with. You can cover your mat with a blanket or towel to trap heat inside, making it hotter. The same blanket or towel can also guard your skin if the stones feel too hot for you. As a general rule of thumb:
- 35-40° C (95-104° F) for overnight use
- 45-55° C (113-131° F) for 2 hours or more
- 55-65° C (131-149° F) for 30-90 minute sessions
- 65-70° C (149-158° F) for 30-60 minute sessions
Q: When I choose my temperature, why does it switch to something lower?
A: When you do this, you are choosing your desired temperature. From there, the mat will return to displaying the current temperature and gradually increase until it reaches your selection.
Q: Are your mats safe for me to use?
A: Yes, our mats are safe. Each mat contains natural elements that have shown no adverse effects after hundreds of clinical studies.
However, you should be aware there are certain conditions and situations in which using them could potentially be hazardous. If you have a pacemaker, you can still use the mat with the PEMF function turned off and at low heat, but we strongly suggest consulting your doctor first. Another critical caution is for women who are pregnant or are trying to become pregnant. Other contraindications include:
- Varicose Veins
- Open wounds or near thin skin
- Bypass surgery
- Conditions requiring use of muscle relaxers
- Use of blood thinners such as Coumadin
- Decreased skin integrity or temperature sensitivity
Gift Cards, Shipping, Returns, Refunds, and Warranties
Q: How do I check the balance on my e-Gift card?
A: Click here to check your balance.
Q: How much does it cost to ship internationally?
A: International shipping has a flat rate depending on the desired destination. To determine this flat rate, add the item to your cart and enter the country in which you want to have it sent.
Q: This is a significant investment. What if I don’t like it?
A: We realize these devices come with a significant price tag, which is why we offer a 90-day trial period in which you can test your order and determine if it's the right fit. If it's not, you can return it in working order for a full refund. You will only have to pay for the shipping. Read more about this policy here.
Q: Does my mat come with a warranty?
A: Every single mat comes with a one-year warranty (365 days from the date of purchase) that covers any instances of a manufacturing defect. If your mat malfunctions, we will replace it. Read more about this policy here. If something occurs after this warranty expires, your mat still has a lifetime trade-in value of 50% its original cost. If you want a new mat, you can send in your old one, regardless of condition, and receive this credit towards your new purchase. It doesn’t matter how long you have had it or what happened to it; you can still get credit for it. If your controller stops working after a year, you can purchase a replacement here.
Q: Can I upgrade my mat?
A: All of our products have an upgrade policy. You can trade in your current working mat for FULL value. The value of your mat will go toward your newly upgraded mat, equal to or greater than twice its value. This program allows people to stay up to date with the newest and most advanced models without paying full price each time they upgrade. Read more about this policy here.
Q: What is covered by the 1-Year Limited Warranty?
A: Any of our branded products sold as NEW directly through the HealthyLine website or any legitimate distribution channel, including Amazon. Please note: Bedding is covered only by a 60-Day Limited Warranty. Disposable products are not covered by any warranty.
Q: How long is the 1-Year Limited Warranty period?
A: 365 days from the day of delivery.
Q: What is not covered by this 1-Year Limited Warranty?
A: HealthyLine products sold as USED by any third party are not covered by the 1-Year Limited Warranty. Furthermore, the 1-Year Limited Warranty does not offer protection for products that have been abused or misused. Products altered by a customer are not covered by any warranty.
Please note: Bedding is covered only by a 60-Day Limited Warranty. Any disposable products like covers or foil blankets are not covered by warranty.
Q: What is covered by the 5-Year Limited Warranty?
A: 5-Year Limited Warranty coverage only applies to NEW HealthyLine-branded items purchased on HealthyLine.com or through any legitimate vendor. Please note that all items are subject to the 1-Year Limited Warranty if purchased before August 1st, 2020 (Note: Platinum Series items included a 2-Year Warranty before August 1st, 2020). Learn more about warranty coverage for years 1-5 here.
Q: What is not covered by this 5-Year Limited Warranty?
A: HealthyLine products sold as USED by any third party are not covered by the 5-Year Limited Warranty. Furthermore, the 5-Year Limited Warranty does not offer protection for products that have been abused or misused. Products altered by a customer are not covered by any warranty.
Q: How do I initiate the warranty claim process?
A: Contact us at support@healthyline.com, and explain the problem in detail. Then get an RGA number, and ship it back to 925 Shepherd Ave, Brooklyn, NY 11208 for a free replacement.
Need Additional Support?
Our customer service team is here to help you find answers. If you have any additional questions, call us or send an email.
