Yes, all of our designs and engineering are created in the United States.

HealthyLine mats are FDA-registered as medical devices but not FDA-approved.

Yes, HealthyLine mats are FDA-registered as medical devices.

Yes, HealthyLine provides products and services to customers worldwide.

HealthyLine was founded in 2013.

Our products are manufactured in China under our direct supervision, adhering to American standards, including Quality System Control and all FDA requirements.

HealthyLine is an American company based in New York City with our flagship store located between Times Square and the iconic Macy’s department store in Manhattan. We provide our service and products to the whole world. Just like Apple, we produce our products in China under our own supervision with all American standards including Quality System Control and all FDA requirements. All of our designs and engineering are done in the United States. Materials in our products are sourced from all over the world. For example, Amethyst is sourced from Brazil, Jade from northern China, etc. Our controllers are produced in the Chinese equivalent of “Silicon Valley” in Shenzhen. We provide a 5-year warranty on the majority of our products as well as a 90-day free trial period.

We source materials globally. For instance, Amethyst is sourced from Brazil, Jade from northern China, and other materials from various parts of the world.

HealthyLine is an American company headquartered in New York City, with our flagship store located in Manhattan, between Times Square and Macy’s department store.

No, please contact HealthyLine customer service for 360 Wraps availability.

Yes, controllers can be purchased separately. Ensure compatibility with your mat model. Please contact a live representative for more information.

Yes, covers can be purchased separately from our website. When ordering, ensure you select the correct size to match your mat for the best fit and protection.

No, the HealthyLine does not come with a cover. We recommend purchasing a duvet cover separately to keep your comforter clean and protected. Please take a look at our Graphene Duvet.

No, pillows do not come with one. We recommend that you use a pillowcase.

Mats typically come with a controller, cover, carrying case, and user manual. Specific inclusions may vary by model.

Yes, the mat can be used on a couch. However, it is recommended to ensure the surface is flat and stable to maximize the comfort, effectiveness, and care of the product.

Wipe the surface with a damp cloth and mild detergent, preferably (White Vinegar). Do not immerse the mat in water or use harsh chemicals. Do not excessively wet the mat.

The HealthyLine comforters need to be hand-washed with mild detergent and air-dried. Always follow the care instructions provided with the product. If you have any more questions or need further assistance, feel free to ask our customer support. Do not machine wash or dry clean.

Covers can generally be machine-washed on a gentle cycle with mild detergent. Air dry or dry on low heat setting in the dryer. Always follow the care instructions provided.

Immediately turn the mat on its side against the wall to allow any liquid to drain. Use dry towels to blot excess moisture until no more liquid can be absorbed. If the liquid has a scent, dampen a rag with a white vinegar solution and blot the area to neutralize the odor. Then, blot with a dry towel again to remove any remaining moisture. Leave the mat on its side for at least ten hours to fully drain. After draining, turn the heat up to 140°F. Ensure you stay with the mat while it is heating. If you detect a burning smell, immediately turn off the controller.

Note: Many customers successfully salvage their mats using this procedure. However, take precautions to ensure the mat is safe for use after following these steps.

Advanced controllers will not work with other models, and they will only work with the Platinum Advance Mat. Contact customer support for compatibility and availability.

For the LED controller, press and hold the Power button for 12 seconds.

To change the controller to Fahrenheit, please press and hold down the TIME button for six seconds.

E1 is an error code indicating a problem with the temperature sensor or controller. It can be an easy fix, Please try the troubleshooting steps from the User Guide (p. 17).

The maximum time is 12 hours.

The minimum time a controller can be set to is 1 hour.

Mats in most series and sizes are available in both 110V and 220V options. Choose the appropriate voltage for your region

PEMF therapy is not suitable for those who are pregnant or individuals with a pacemaker. If you are pregnant or planning on becoming pregnant, high heat therapy may not be for you. You can use the mat at a low temperature, but it is advised that you consult your doctor first about concerns you may have about usage.

It is not recommended to use PEMF therapy if you have a pacemaker or any kind of defibrillator. Consult with your healthcare provider before using any of the therapies.

Yes, you can use the mat with an IUD. However, it is always best to consult with a healthcare professional if you have any concerns.

No, portable devices do not include PEMF therapy.

The duration of PEMF therapy sessions varies depending on the mat model. Most HealthyLine mat series are designed to cycle 20 minutes on and 100 minutes off for up to 12 hours continuously. The Platinum series mats come with an advanced controller that allows for fully customizable session durations and settings, providing greater flexibility to suit individual needs.

PEMF intensity varies by model. Earlier series like TAJ and TAO offer 2 Gauss, while larger mats in the Jet and Rainbow Chakra Edition 4 series reach up to 12 Gauss—ideal for those seeking higher intensity. These are peak levels measured at the surface of the coil.

The strength of the PEMF wave varies by model but typically ranges from 2  to 12 Gauss. Our Jet Series has PEMF ranges between 2-30hz.

PEMF therapy is generally safe with most metal implants but we highly recommend consulting with your healthcare provider for personalized advice.

PEMF therapy is generally safe, but it is recommended to consult with a healthcare professional before using PEMF therapy if you have breast implants.

No, PEMF works in cycles. 20 minutes on, 100 minutes off, and then on for 20 minutes automatically.

One session of PEMF is 20 minutes. One 20-minute session lasts 24 hours. We recommend at least 2 per day. You can safely do more. Our PEMF cycles 20 minutes on and 100 minutes off for 12 hours. The Platinum series mats come with an advanced controller that allows for fully customizable session durations and settings, providing greater flexibility to suit individual needs.

The waveform of the PEMF is essentially the shape of the wave and describes how it oscillates. A sine wave has a smooth oscillation, while a square wave has a sharper oscillation that transitions between its minimum and maximum values instantaneously. In terms of the effects the waveform has on your health, no study has been able to determine with complete certainty that one waveform is better than another. We include the option of sine and square as some doctors recommend certain waveforms for certain conditions, so it is best to consult with a doctor to see which might be best for you.

PEMF devices use a sinusoidal (sine) waveform, which closely mimics the natural frequencies found in the Earth’s electromagnetic field. This type of waveform is gentle, rhythmic, and well-tolerated by the body, making it ideal for supporting relaxation, energy balance, and overall wellness.

There is no strict maximum time for PEMF use, but most users benefit from sessions up to 1 hour, once or twice per day. For extended use, such as low-intensity overnight settings, ensure the mat is on a safe surface and you're comfortable with the effects. Always listen to your body and consult your wellness provider if unsure.

Start with 10-20 minute sessions and gradually increase based on comfort and response.

The small plastic container with the magnet inside is a PEMF tester. This will visualize the pulsed magnetic waves in action.

Use lower heat settings( 40 C and below) and turn off PEMF therapy if using the mat overnight.

It is recommended to start with a lower heat, such as 104°F and below, for 30 minutes. One session of PEMF is 20 minutes. Start with the 8Hz frequency. Gradually increase temperature and time based on comfort and response.

Sine wave is generally considered superior for PEMF (Pulsed Electromagnetic Field) therapy due to its natural, smooth oscillation, closely mimicking Earth's natural electromagnetic frequencies. Most of our series are set to sine waveform. Square waves, while sometimes used, may feel less "gentle" due to their abrupt transitions, but they can be effective in stimulating certain biological responses.  We include the option of sine and square only in our Platinum series.

Yes, but use lower settings and avoid direct eye exposure.

Yes, but it is recommended to keep electronic devices at a safe distance to avoid interference. Never leave electronics on your mat.

Some bracelets can be adjusted by removing or adding links.

Yes, therapies such as heat, PEMF, and photon light can be used separately or in combination.

We do not recommend placing your head on the heated area of the mat. While our mats are designed to provide full-body wellness support, we typically advise avoiding direct heat exposure to the head and brain area. For comfort and safety, we suggest resting your head on a pillow just above the mat while enjoying the benefits of the other therapies.

Please check product specifications for specific product size and details.

HealthyLine mats are designed to emit low to no levels of EMF (Electromagnetic Fields) to ensure user safety. We add special insulation and copper mesh in each product to protect from EMFs.

Not for most therapies. All therapies—except red light—work through light clothing or a cover. We recommend always using a cover for comfort, hygiene, and safety, especially at higher heat levels. Every mat includes a washable cover.

Direct contact is recommended for maximum benefits, but it can also be used through light clothing or thin cover.

HealthyLine mats may help alleviate allergy symptoms by improving circulation and reducing inflammation.

Bare skin works best for red light therapy. If needed, a thin, semi-transparent waterproof sheet can be used—it lets light through while keeping the mat clean.

HealthyLine products offer a range of health benefits, including pain relief, improved circulation, reduced inflammation, stress reduction, detoxification, enhanced relaxation, and improved sleep quality. They combine various therapies such as far infrared heat, negative ions, PEMF (Pulsed Electromagnetic Field) therapy, and photon light therapy to provide holistic wellness.

You can still receive benefits through a cover, but direct contact or lighter clothing may enhance effectiveness.

The pricing for HealthyLine mats starts as low as $159. One popular and affordable option for travel is the TAO 1818, which offers great value and portability.

For the latest pricing, please check our website. However, smaller-sized mats like the TAO Matrix or TAJ 2020 are among the most affordable options in the PEMF mat range.

Our Pro PLUS models are specially crafted for professional use. They are 74 by 28 inches, which is the perfect size for most massage tables. Aside from its size, Pro PLUS mats are designed to be more durable than regular mats, allowing for multiple clients to use the mat throughout the day without affecting the quality of the mat. It is also filled with extra gemstones to deliver more far infrared and negative ion benefits, and has two extra PEMF coils inside the mat.

Firm mats provide more structured support, while soft mats offer more flexibility.

The HealthyLine Outlet is an independent company reselling used and open-box refurbished HealthyLine mats. They have no relation to HealthyLine except that they purchase our returned products and resell them. They do not offer the same warranty as us and have a separate customer service team.

HealthyWave is an independent team of engineers and health specialists who participate together with HealthyLine with the creation and testing of PEMF technologies. The product and price are the same, but we HealthyLine are the manufacturer of the products. HealthyWave is one of our many distributors that sells our products.

The smallest size is 18x18.

The Pro Plus 7428 models across various series are ideal for professional settings. They’re sized to fit standard treatment tables, offer full-body coverage for clients of all body types, and include enhanced features across all core therapies. Newer series also provide stronger PEMF intensity, supporting more advanced therapeutic needs.

The best model depends on your focus—whether you're prioritizing PEMF therapy, looking for a comprehensive all-in-one solution, or seeking a holistic, energy-based approach.

See our comparison table to see all series side-by-side

There are different mats available for traveling, and the best choice depends on the therapies you are interested in. HealthyLine offers portable and lightweight options designed for convenience while traveling.

Tip: Consider compact models like the TAO 1818 or TAJ-Mat Small or other travel-friendly mats that suit your specific therapy needs.

HealthyLine accepts a wide range of payment options. For the most accurate and country-specific list of accepted payment methods, please visit our website. Popular payment options include Visa, Mastercard, Amex, Google Pay, Amazon Pay, and more. Availability may vary by country.

HealthyLine’s price match policy may vary. Contact customer support for details.

Yes, HealthyLine frequently offers sales and discounts. Check the website for current promotions or contact our customer service team for recent promotions.

Yes, HealthyLine offers a military discount. Contact customer support for details.

Check the website for current offers and promotions, we have coupon codes and sales for Canada but not free shipping.

Yes, HealthyLine accepts FSA/HSA cards for eligible heated products.

Most heating mats are tax-exempt because they are classified as Class II medical devices. However, heat is key to this exemption. Products without heat, like the TAO pillow, may be subject to sales tax.

Yes, you can find financing options on our website at the time of payment. Check the website for details.

The exchange policy may vary but for Trade-in it does not matter where you purchased the mat. As long as it is a Healthyline mat you can do a Trade-in.

Trade-in/exchange coupon codes are only valid on the HealthyLine website.

HealthyLine typically offers a 90-day trial period. Check the return policy for specific details.

No, there is no weight limit on HealthyLine Mats. HealthyLine mats are designed to support a wide range of body weights.

Yes, but always supervise children and start with lower settings. As for heat, use 40 °C and below, a comfortable temperature.

Pregnant and breastfeeding women can not use the PEMF feature.

Yes, pets can benefit from these therapies, but start with lower settings and monitor their response. Always set the temperature below 104 F.

Yes, but it is recommended to keep electronic devices at a safe distance to avoid interference. Never leave electronics on your mat.

Yes, you can practice yoga on a HealthyLine mat. However, ensure the surface is stable and non-slip to maintain safety and comfort during your practice.

Yes, it is safe to sleep on HealthyLine mats. However, it is recommended to start with shorter sessions to see how your body responds and then gradually increase the duration. When sleeping on a mat please be sure to set the temperature below 102 F.

Yes, we offerfree Ground Shippingon all orders within the48 contiguous United States. No minimum purchase is required. Please note that this offer applies tostandard Ground Shipping only— other options like Air, Overnight, or Second Day are not included.

No, our free Ground Shipping offer is only available for deliveries within the 48 contiguous U.S. states. Orders shipping to Alaska, Hawaii, U.S. territories, or international locations are not eligible for Free Ground Shipping and may incur additional shipping fees.

HealthyLine doesn't ship to P.O. boxes.

HealthyLine may offer overnight delivery for an additional fee. Check the shipping options at checkout.

Yes, HealthyLine ships internationally. Shipping times and costs vary by location.

International shipping times vary based on location and shipping method.

Delivery times vary based on location and shipping method. Typically, it takes 3-7 business days within the USA.

Shipping times vary based on location and shipping method, and we ship within 24 - 48 hours. Typically, it takes 3-7 business days within the USA for you to receive your mat.

Expedited delivery offers faster shipping times compared to standard delivery. Check the shipping options at checkout.

HealthyLine uses various carriers for international delivery, including DHL, FedEx, and UPS. The carrier may vary based on the destination.

The number of PEMF coils varies by model, typically ranging from 2 to 8:

• Small pads: 2 coils
• Mid-sized mats: 4 coils
• Large (non-Pro) mats: 6 coils
• Pro Plus 7428 and larger: 8 coils for broader, more even coverage

Coil placement is optimized for balanced PEMF distribution, though minor variations may occur.

PEMF intensity varies by model. Earlier series like TAJ and TAO offer 2 Gauss, while larger mats in the Jet and Rainbow Chakra Edition 4 series reach up to 12 Gauss—ideal for those seeking higher intensity. These are peak levels measured at the surface of the coil.

HealthyLine mats are made with up to 21 layers, each designed for comfort, durability, and therapeutic performance. 

• Gemstone distribution
• Heat and temperature control
• PEMF and photon light systems
• EMF shielding
• Moisture protection
• Negative ion enhancement

Together, these layers create a safe, balanced, and deeply effective wellness experience.

Chakra mats typically include a variety of gemstones such as Amethyst, Sodalite, Blue Lace Agate, Green Aventurine, Yellow Aventurine, Carnelian, Red Jasper.

The 3rd and 4th Editions of the Rainbow Chakra mats both offer full-spectrum chakra balancing with seven natural gemstones, but the 4th Edition includes enhanced features for deeper wellness support, such as stronger PEMF intensity and updated design elements.

No, contact customer support for assistance and they can provide you with options.

Registering your product is recommended to ensure warranty coverage and receive updates.

Here is the link for warranty registration: https://healthyline.com/warranty-register/. Fill out the required information to register your mat.

HealthyLine mats usually come with a five-year limited warranty.

The serial number is typically located on the product, on the small white tag located on the product.

HealthyLine offers a five-year Limited Warranty with no option to extend the warranty period. However, we offer an Accident Protection Plan for an additional cost, which provides extra protection for the mat during the same five-year period. For more details, check HealthyLine’s warranty options.

The warranty number is usually provided with the purchase. You can find it on the warranty card that came with your device.

No, the warranty period continues from the original purchase date, not from the replacement date. Keep in mind that you only get two replacements per warranty period.