Shipping Policy

Every HealthyLine product is carefully handmade by highly qualified specialists and tested at different stages of the manufacturing process. After assembly, our products are then tested for 35 points to ensure the quality of the product, including EMF insulation, heat level, heating time, size, weight, packaging, quality of stones, negative ion levels, infrared, and several other measurement tests. They are then shipped to our warehouse in the United States.

When an order is placed, we test the product(s) again before shipping them out to our customers. You may receive a box that appears to have been opened before. This is because we re-tested the product and added additional printed materials.Although we produce extremely durable products with the lowest defect rate in the industry and triple-stage quality control, we still provide a 90-day risk-free trial and hassle-free warranty coverage up to 5 years.

Important Note: HealthyLine requires confirmation from the customer prior to shipment for any order that is $2,500 or more. When a customer places an order totaling more than $2,500, they will be contacted by a HealthyLine representative via email or phone call to confirm the order. If we are unable to reach the customer or if the contact information provided is incorrect, we will put the order on hold until the customer contacts us.

In order to deliver your product safely and in a timely manner, HealthyLine strictly ships products through top national and international carriers. Once your product is shipped from our warehouse, you will be sent a confirmation email with tracking information to track your package. 

If an issue arises during shipment, we are happy to offer our assistance and help to the most of our ability. However, there often is little action we can take once a shipment departs from our warehouse. If the tracking information of a shipment shows delivery issues or shipment issues, it is important to reach out to make a claim with the carrier and inform us of the situation within 3 days. After 3 days, no claims can be taken without a valid police report. 

Please note the following terms and conditions regarding shipment:

• Customers are responsible for contacting the shipping carrier should there be any necessary changes regarding the shipment.
• If customers request to cancel the order after it has been shipped, it is the customer's responsibility to refuse the shipment upon delivery. If not, the customers will be responsible for shipping the product back at their own cost. The return will then be considered as a return under the 90-Day Trial Period.
• Expedited shipping is offered for all orders at an extra cost. For expedited shipment, customers can expect to receive their order within 2-3 days (depending on location) after the order is shipped from the HealthyLine warehouse. Please note expedited shipping is not available for international orders.
• Customers are responsible for providing the correct contact information. If there is an issue related to the shipment and we are unable to reach the customers, HealthyLine is not liable for any cost related to the issue.
• If multiple delivery attempts are made without success, customers are responsible for reaching out to the local shipping office and arranging the delivery. If the delivery fails and the product is automatically returned to our warehouse, customers are responsible for any associated return fees.
• Hawaii, Alaska, and International customers must pay the full shipping cost.
• International customers are responsible for any duties and taxes imposed by the destination country on their shipment.
• Any expenses incurred by reshipping, taxes, or duties fees must be paid by the customer.
• In the case of a non-delivered package, customers are responsible for shipping costs.