Free Lifetime Upgrade Policy

You can upgrade your HealthyLine product if it is in good working condition. You will receive the listing price on the HealthyLine website of your product as credit toward a new purchase, but the new purchase must be at least twice the listing price of your original item.

For example, if you have an old HealthyLine mat valued at $700 that’s in good working condition, you can return it and receive a $700 credit towards a new purchase of $1,400 or more. You can select a different model or a set of products, provided the total amount of your new purchase is double the value of your original mat. The credit applies to 100% of the retail value of your product, not the amount you originally paid.

Before returning any products to the warehouse, you must contact a HealthyLine representative to process the upgrade and arrange your new order credit. Always reach out to us at support@HealthyLine.com before taking any action. 

HealthyLine reserves the right to void any warranty or refuse service in cases of dishonesty, fraud, false claims, abuse, or offenses involving HealthyLine products or personnel.

If at any point you decide you want a larger or more advanced HealthyLine product, you have the option to upgrade your current one! All you have to do is send us your product and, after we verify it is fully functional,  we will give you full credit for the retail price of your product.

1. Products are only eligible for the Lifetime Upgrade Policy if it is fully functional and in good cosmetic condition. If not, it is still eligible for the Lifetime Trade-In Policy.
2. To initiate an upgrade, customers must first contact HealthyLine’s support team and provide order confirmation or valid proof of purchase.
3. Once customers are provided an RGA number, they are free to ship their unit back. Customers are responsible for shipping the unit to our warehouse at their expense.
4. Once the unit arrives in our warehouse, it will be tested and inspected to confirm it is fully functional and in good cosmetic condition. If not, it will be eligible for the Trade-In policy.
5. After the unit is accepted as an Upgrade, customers will be provided a coupon code containing their Upgrade credit.
6. Customers are then free to place an order on HealthyLine’s website and apply for their Upgrade credit.