Comprehensive Warranty Overview
We know that you’ll love your HealthyLine® product, but we also want you to be confident in your purchase. That’s why we offer comprehensive warranty and return policies.
Get the information you need to purchase confidently.
- HealthyLine records every serial number for all sales, returns, exchanges, and warranties. Your warranty may be voided if you violate or misuse our return or exchange policy.
- If you’re shipping any unit at your own expense, you must provide the return tracking information with a HealthyLine representative. Failure to do so may result in a delay in the return process.
- If you are returning a gemstone mat that needs to be folded, please only fold the mat inwards and in the predetermined places (medium mats fold in half, full-sized mats fold into thirds). Mats received that are not folded inwards or are folded in the incorrect places will be considered misused.
- You’re responsible for making a claim with the shipping carrier and informing HealthyLine of any issues occuring during the return shipping process.
- HealthyLine reserves the right to void any warranty or refuse support in the rare case of dishonesty, false publications, or abuse of HealthyLine and its personnel.
- HealthyLine records every serial number for all sales, returns, exchanges, and warranties. Your warranty may be voided if you violate or misuse our return or exchange policy.
- If you’re shipping any unit at your own expense, you must provide the return tracking information with a HealthyLine representative. Failure to do so may result in a delay in the return process.
- If you are returning a gemstone mat that needs to be folded, please only fold the mat inwards and in the predetermined places (medium mats fold in half, full-sized mats fold into thirds). Mats received that are not folded inwards or are folded in the incorrect places will be considered misused.
- You’re responsible for making a claim with the shipping carrier and informing HealthyLine of any issues occuring during the return shipping process.
- HealthyLine reserves the right to void any warranty or refuse support in the rare case of dishonesty, false publications, or abuse of HealthyLine and its personnel.