Return Policy for 90-day free trial and price guarantee

HealthyLine offers a 90-Day Free Trial with every purchase of a heated gemstone device. If you aren’t satisfied within 90 days of delivery, you can send your product back to us.

We do not apply discount codes to past purchases, exchanges, or refund requests. Discount codes are valid for new purchases only and cannot be retroactively applied.

Your product must be fully working and in its original cosmetic condition for a full refund. We will perform an inspection to determine this when we receive your product.

You may be charged a restocking fee of 10% – 30% of the purchase price depending on the exact condition of the product. Find examples of our grading criteria and correlating restocking fees below. Please note that the grading criteria relates strictly to cosmetic condition.

Click to review the full return procedure

Customers must first contact HealthyLine to initiate a 90-day return and receive a Return Goods Authorization (RGA) number prior to shipment. Failure to do so will result in a delay of the refund process.
HealthyLine requires customers to provide their order information or a valid proof of purchase containing the order date to be eligible for a return under the 90-Day Trial Period.
Customers will receive a refund of the price they paid for the product.
HealthyLine does not reimburse the original shipping cost paid, even if the customer received free shipping.
Customers are responsible to ship the product back to HealthyLine. We do not provide prepaid return labels for any 90-day returns.
Customers should provide the return tracking information to HealthyLine once it is shipped. Failure to do so may result in a delay of the refund process.
Only new products purchased from HealthyLine.com include a 90-Day Trial Period. Other distributors may have their own return period and customers must contact the distributor they ordered from for potential returns.
Bedding, bracelets, and covers are not covered by the 90-Day Trial Period.
Customers must return all items included with the product (controller, covers, etc.).
HealthyLine reserves the right to void any warranty or refuse policy in the rare case of customer’s dishonesty, scam, false publications, abuse of HealthyLine or its personnel.

To receive a full refund, your product must be sent back fully working and in original cosmetic condition. When we receive your product, we perform an inspection and test to determine this.

Click to review the full return procedure

Customers must first contact HealthyLine to initiate a 90-day return and receive a Return Goods Authorization (RGA) number prior to shipment. Failure to do so will result in a delay of the refund process.
HealthyLine requires customers to provide their order information or a valid proof of purchase containing the order date to be eligible for a return under the 90-Day Trial Period.
Customers will receive a refund of the price they paid for the product.
HealthyLine does not reimburse the original shipping cost paid, even if the customer received free shipping.
Customers are responsible to ship the product back to HealthyLine. We do not provide prepaid return labels for any 90-day returns.
Customers should provide the return tracking information to HealthyLine once it is shipped. Failure to do so may result in a delay of the refund process.
Only new products purchased from HealthyLine.com include a 90-Day Trial Period. Other distributors may have their own return period and customers must contact the distributor they ordered from for potential returns.
Bedding, bracelets, and covers are not covered by the 90-Day Trial Period.
Customers must return all items included with the product (controller, covers, etc.).
HealthyLine reserves the right to void any warranty or refuse policy in the rare case of customer’s dishonesty, scam, false publications, abuse of HealthyLine or its personnel.

To receive a full refund, your product must be sent back fully working and in original cosmetic condition. When we receive your product, we perform an inspection and test to determine this.

You may be charged a restocking fee of 10% – 30% of the purchase price depending on the exact condition of the product. Find examples of our grading criteria and correlating restocking fees below. Please note that the grading criteria relates strictly to cosmetic condition.