Page Purpose

This page explains HealthyLine’s warranty structure, return procedures, upgrade programs, and support policies.

It clarifies:

•         Coverage periods and eligibility
•         Replacement conditions
•         Shipping responsibilities
•         Deductible structures (where applicable)
•         Trade-in and upgrade options
•         Trial and return policies

This page does not provide medical guarantees or performance promises.

This page summarizes HealthyLine ownership programs for easier reference. The current official warranty, return, protection-plan, Trade-In, Upgrade, and shipping policy pages govern if any summary on this page differs from the formal policy.

Warranty Overview

HealthyLine offers:

•         1-Year Limited Warranty for purchases or products specifically governed by the 1-Year Warranty policy
•         5-Year Limited Warranty on all new HealthyLine mats
•         Optional Premium 5-Year Accidental Protection Service Plan
•         90-Day Money-Back Guarantee under the current return policy
•         Lifetime Trade-In Policy
•         Lifetime Upgrade Policy

Coverage depends on product type, purchase date, purchase channel, and the current official terms.

Warranty coverage begins on the original delivery date.

1-Year Limited Warranty

Scope

Applies where the specific product or purchase date is governed by the 1-Year Limited Warranty policy, including applicable purchases made:

•         Directly from HealthyLine.com
•         From authorized retailers

Covers:

•         Defects in materials
•         Defects in workmanship
•         Covered defects occurring under normal use and in accordance with product instructions

Does not cover:

•         Misuse
•         Negligence
•         Unauthorized repair
•         Intentional damage

Replacement Terms

If a defect is confirmed within 1 year:

•         A replacement may be issued
•         Replacement may be new, open-box, or refurbished
•         Valid proof of purchase is required

Customers must:

•         Contact support
•         Provide serial number
•         Provide documentation (photo/video if requested)
•         Obtain an RGA (Return Goods Authorization)
•         Return the device before replacement is shipped

Warranty is void after one replacement within the 1-year period.

5-Year Limited Warranty

Scope

All new HealthyLine mats include a 5-Year Limited Warranty, subject to the official warranty terms. Products purchased before August 1, 2020 remain subject to the warranty terms that applied to those purchases.

Covers defects in materials and workmanship under normal use and in accordance with the provided instructions.

Warranty coverage is tied to the covered product and serial number, except when HealthyLine issues a replacement under the warranty.

Coverage period always begins on original delivery date.

Replacement Structure by Year

Years 1–2

•         Return shipping label provided (Continental US only)
•         Free replacement if defect confirmed
•         Controller replacement free (Continental US only)

Hawaii, Alaska, and international customers cover shipping both ways.

Year 3

•         Customer pays shipping both ways
•         10% deductible of retail price applies
•         Controller replacement free (shipping applies)

Years 4–5

•         Customer pays shipping both ways
•         20% deductible of retail price applies
•         Controller replacement free (shipping applies)

Warranty void after two replacements within 5-year period.

Premium 5-Year Accidental Protection Service Plan

Optional coverage available:

•         Must be purchased at time of order or within 60 days
•         Covers qualifying accidental damage, product malfunction, and physical damage during ownership and use, subject to the official plan terms
•         20% deductible per replacement
•         Shipping both ways paid by customer
•         Limited to specific product series

Examples of potentially covered accidental damage include:

•         Scratches or accidental surface damage
•         Wetness or water damage
•         Pet damage
•         Dirt or accidental-use damage
•         Burn damage

Intentional destruction, fraudulent claims, theft, loss, disappearance, and unauthorized alterations that materially affect product functionality are not covered.

Plan void after two replacements.

90-Day Money-Back Guarantee

HealthyLine mats qualify for the current 90-day return program, subject to the official return-policy terms.

Conditions:

•         Product must meet the condition requirements in the current return policy
•         RGA required before return
•         Customer pays return shipping
•         Original shipping cost non-refundable where specified by the policy
•         All required product contents and accessories must be included with the return

Refund issued after inspection.

Standard compliant returns do not carry a standard restocking fee; misuse, incorrect folding, damage, or other policy violations may result in deductions or additional fees under the official return policy.

Bedding Product 7-Day Trial

Applies to selected bedding products.

•         Opened items with uncut tags: 7 days
•         Unopened items: 30 days
•         Customer pays return shipping
•         RGA required
•         Refund after inspection

Misuse or damage may result in deduction.

Lifetime Trade-In Policy

After warranty expires:

•         An original HealthyLine product may be traded in regardless of condition for credit equal to 50% of its current HealthyLine website listing price
•         Credit applied toward new purchase
•         New purchase must be at least double the Trade-In credit
•         Support authorization, proof of purchase, and an RGA number are required
•         Customer pays return shipping

The returned item must be an original HealthyLine product and must satisfy the current Lifetime Trade-In policy requirements.

Lifetime Upgrade Policy

If product is fully functional and in good cosmetic condition:

•         Receive credit equal to 100% of the product’s current HealthyLine website listing price
•         New purchase must be at least double the original item’s current listing price
•         Support authorization, proof of purchase, and an RGA number are required
•         Customer pays return shipping
•         Product inspected upon return
•         If not fully functional or otherwise ineligible for Upgrade, the product may still qualify for the Trade-In program

Return & Replacement Process

Step 1 – Contact Support

Customer initiates claim with order number and serial number.

Step 2 – Troubleshooting

Issue may be resolved remotely.

Step 3 – RGA Issued

Return Goods Authorization required before shipment.

Step 4 – Ship to Warehouse

Customer provides tracking.

Step 5 – Inspection

Device evaluated for defect, misuse, or non-defect status.

Step 6 – Resolution

Replacement, return, trade-in, or disposal based on condition and the applicable policy.

Shipping Responsibility Summary

Continental US:

•         Shipping labels provided during Years 1–2 (5-Year Warranty)
•         Otherwise customer shipping responsibility follows the applicable warranty, return, Trade-In, Upgrade, or protection-plan policy

Hawaii, Alaska, International:

•         Customer responsible for all shipping both ways

Shipping boxes and packing materials are customer responsibility.

Exclusions

Warranty does not cover:

•         Misuse
•         Negligence
•         Unauthorized repair
•         Intentional damage
•         Improper folding
•         Serial number tampering
•         Fraudulent claims
•         Abuse of personnel

HealthyLine reserves the right to refuse service in cases of dishonesty or policy abuse.

Support Philosophy

HealthyLine limits support to matters directly related to:

•         Product functionality
•         Warranty coverage
•         Purchase terms

Support does not extend beyond product scope or value.

Compliance Distinction

Warranty coverage confirms:

•         Product defect protection
•         Replacement process clarity

It does not:

•         Guarantee outcomes
•         Guarantee satisfaction
•         Provide medical assurances

Related Documentation

•         For shipping procedures, see Shipping & Delivery Process.
•         For total cost planning, see Total Cost of Ownership: Warranty, Shipping & Upgrade Considerations.
•         For safety guidance, see Safety Considerations & Contraindications.
•         For company overview, see About HealthyLine – Company & Innovation Overview.
•         For product comparison, refer to the PEMF Mats overview page.

Summary

HealthyLine provides:

•         Structured warranty coverage
•         Defined replacement timelines
•         Optional accidental protection
•         90-Day Money-Back Guarantee under the current return policy
•         Lifetime Trade-In and Upgrade pathways

Policies are structured to balance:

•         Customer protection
•         Product integrity
•         Process clarity
•         Long-term ownership value