Warranty, Returns & Support Transparency

Page Purpose

This page explains HealthyLine’s warranty structure, return procedures, upgrade programs, and support policies.

It clarifies:

Coverage periods and eligibility
Replacement conditions
Shipping responsibilities
Deductible structures (where applicable)
Trade-in and upgrade options
Trial and return policies

This page does not provide medical guarantees or performance promises.

Warranty Overview

HealthyLine offers:

1-Year Limited Warranty (selected products)
5-Year Limited Warranty (selected products)
Optional Premium Accidental Protection Plan
90-Day Free Trial (applicable products)
Lifetime Trade-In Policy
Lifetime Upgrade Policy

Coverage depends on product type and purchase date.

Warranty coverage begins on the original delivery date.

1-Year Limited Warranty

Scope

Applies to eligible HealthyLine-branded products purchased:

Directly from HealthyLine.com
From authorized retailers

Covers:

Defects in materials
Defects in workmanship
When used under normal conditions

Does not cover:

Misuse
Negligence
Unauthorized repair
Intentional damage

Replacement Terms

If a defect is confirmed within 1 year:

A replacement may be issued
Replacement may be new, open-box, or refurbished
Valid proof of purchase is required

Customers must:

Contact support
Provide serial number
Provide documentation (photo/video if requested)
Obtain an RGA (Return Goods Authorization)
Return the device before replacement is shipped

Warranty is void after one replacement within the 1-year period.

5-Year Limited Warranty

Scope

Applies to eligible products purchased after August 1, 2020.

Covers manufacturing defects under normal use.

Warranty is not transferable to different serial numbers.

Coverage period always begins on original delivery date.

Replacement Structure by Year

Years 1–2

Return shipping label provided (Continental US only)
Free replacement if defect confirmed
Controller replacement free (Continental US only)

Hawaii, Alaska, and international customers cover shipping both ways.

Year 3

Customer pays shipping both ways
10% deductible of retail price applies
Controller replacement free (shipping applies)

Years 4–5

Customer pays shipping both ways
20% deductible of retail price applies
Controller replacement free (shipping applies)

Warranty void after two replacements within 5-year period.

Premium 5-Year Accidental Protection Plan

Optional coverage available:

Must be purchased at time of order or within 60 days
Covers accidental damage under normal use
20% deductible per replacement
Shipping both ways paid by customer
Limited to specific product series

Accidental damage includes:

Water damage
Pet damage
Burn damage
Surface wear
Theft (with verified police report)

Intentional damage is not covered.

Plan void after two replacements.

90-Day Free Trial

Eligible heated gemstone devices may be returned within 90 days of delivery.

Conditions:

Product must be functional
Product must be returned in original condition
RGA required before return
Customer pays return shipping
Original shipping cost non-refundable

Refund issued after inspection.

Improper folding or damage may result in restocking deductions.

Bedding Product 7-Day Trial

Applies to selected bedding products.

Opened items with uncut tags: 7 days
Unopened items: 30 days
Customer pays return shipping
RGA required
Refund after inspection

Misuse or damage may result in deduction.

Lifetime Trade-In Policy

After warranty expires:

Product may be traded in for 50% of current retail value
Credit applied toward new purchase
New purchase must be at least double trade-in credit
Customer pays shipping

Trade-in applies regardless of original purchase source (must be original HealthyLine product).

Lifetime Upgrade Policy

If product is fully functional:

Receive 100% of current retail listing price as credit
New purchase must be at least double that value
Product inspected upon return
If not fully functional, redirected to Trade-In program

Return & Replacement Process

Step 1 – Contact Support

Customer initiates claim with order number and serial number.

Step 2 – Troubleshooting

Issue may be resolved remotely.

Step 3 – RGA Issued

Return Goods Authorization required before shipment.

Step 4 – Ship to Warehouse

Customer provides tracking.

Step 5 – Inspection

Device evaluated for defect, misuse, or non-defect status.

Step 6 – Resolution

Replacement, return, trade-in, or disposal based on condition and customer preference.

Shipping Responsibility Summary

Continental US:

Shipping labels provided during Years 1–2 (5-Year Warranty)
Otherwise customer pays

Hawaii, Alaska, International:

Customer responsible for all shipping both ways

Shipping boxes and packing materials are customer responsibility.

Exclusions

Warranty does not cover:

Misuse
Negligence
Unauthorized repair
Intentional damage
Improper folding
Serial number tampering
Fraudulent claims
Abuse of personnel

HealthyLine reserves the right to refuse service in cases of dishonesty or policy abuse.

Support Philosophy

HealthyLine limits support to matters directly related to:

Product functionality
Warranty coverage
Purchase terms

Support does not extend beyond product scope or value.

Compliance Distinction

Warranty coverage confirms:

Product defect protection
Replacement process clarity

It does not:

Guarantee outcomes
Guarantee satisfaction
Provide medical assurances

Summary

HealthyLine provides:

Structured warranty coverage
Defined replacement timelines
Optional accidental protection
Trial period options
Lifetime trade-in and upgrade pathways

Policies are structured to balance:

Customer protection
Product integrity
Process clarity
Long-term ownership value