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What Is Holistic Healing?

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Before proceeding with the return policies for each warranty program, please click to review the following:

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Before proceeding with the return policies for each warranty program, please click to review the following:

Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

HealthyLine offers a 90-Day Free Trial with every purchase of a heated gemstone device. If you aren’t satisfied within 90 days of delivery, you can send your product back to us.

Your product must be fully working and in its original cosmetic condition for a full refund. We will perform an inspection to determine this when we receive your product.

You may be charged a restocking fee of 10% – 30% of the purchase price depending on the exact condition of the product. Find examples of our grading criteria and correlating restocking fees below. Please note that the grading criteria relates strictly to cosmetic condition.

Click to review the full return procedure

Customers must first contact HealthyLine to initiate a 90-day return and receive a Return Goods Authorization (RGA) number prior to shipment. Failure to do so will result in a delay of the refund process.
HealthyLine requires customers to provide their order information or a valid proof of purchase containing the order date to be eligible for a return under the 90-Day Trial Period.
Customers will receive a refund of the price they paid for the product.
HealthyLine does not reimburse the original shipping cost paid, even if the customer received free shipping.
Customers are responsible to ship the product back to HealthyLine. We do not provide prepaid return labels for any 90-day returns.
Customers should provide the return tracking information to HealthyLine once it is shipped. Failure to do so may result in a delay of the refund process.
Only new products purchased from HealthyLine.com include a 90-Day Trial Period. Other distributors may have their own return period and customers must contact the distributor they ordered from for potential returns.
Bedding, bracelets, and covers are not covered by the 90-Day Trial Period.
Customers must return all items included with the product (controller, covers, etc.).
HealthyLine reserves the right to void any warranty or refuse policy in the rare case of customer’s dishonesty, scam, false publications, abuse of HealthyLine or its personnel.

To receive a full refund, your product must be sent back fully working and in original cosmetic condition. When we receive your product, we perform an inspection and test to determine this.

Click to review the full return procedure

Customers must first contact HealthyLine to initiate a 90-day return and receive a Return Goods Authorization (RGA) number prior to shipment. Failure to do so will result in a delay of the refund process.
HealthyLine requires customers to provide their order information or a valid proof of purchase containing the order date to be eligible for a return under the 90-Day Trial Period.
Customers will receive a refund of the price they paid for the product.
HealthyLine does not reimburse the original shipping cost paid, even if the customer received free shipping.
Customers are responsible to ship the product back to HealthyLine. We do not provide prepaid return labels for any 90-day returns.
Customers should provide the return tracking information to HealthyLine once it is shipped. Failure to do so may result in a delay of the refund process.
Only new products purchased from HealthyLine.com include a 90-Day Trial Period. Other distributors may have their own return period and customers must contact the distributor they ordered from for potential returns.
Bedding, bracelets, and covers are not covered by the 90-Day Trial Period.
Customers must return all items included with the product (controller, covers, etc.).
HealthyLine reserves the right to void any warranty or refuse policy in the rare case of customer’s dishonesty, scam, false publications, abuse of HealthyLine or its personnel.

To receive a full refund, your product must be sent back fully working and in original cosmetic condition. When we receive your product, we perform an inspection and test to determine this.

You may be charged a restocking fee of 10% – 30% of the purchase price depending on the exact condition of the product. Find examples of our grading criteria and correlating restocking fees below. Please note that the grading criteria relates strictly to cosmetic condition.

Grade A – 100% Refund

The product is in excellent cosmetic condition:

Looks New

Grade B – 10% Restocking Fee:

The product has slight cosmetic wear:

Minimal Discoloration
Odor
Bending

Grade C – 20% restocking fee:

The product has cosmetic wear:

Used with Evident Marks
Noticeable Discoloration
Slight Odor
Warped Shape

Grade D – 30% restocking fee:

The product has many signs of wear:

Obvious Marks and/or Discoloration
Noticeable Odor
Contorted Shape

Abused Product – Not Eligible for Return:

The product is severely damaged:

Cuts or Incisions
Abnormal Marks
Missing Stones
Significant Discoloration

1-year limited warranty

HealthyLine warrants that all new HealthyLine-branded products sold directly through the HealthyLine website or any legitimate distribution channel are free from defects in material and workmanship when used under normal conditions per instruction.

The 1-Year Limited Warranty coverage applies to purchases made from authorized retailers of HealthyLine from any territory or platform. Any valid proof of purchase such as a PayPal record, credit card statement, store receipt, or invoice is sufficient as proof of purchase.

If a product is defective within one year of receipt, and the defects do not include physical damage caused by incorrect or negligent use, you may obtain a free replacement from HealthyLine. (You may get a refurbished model depending on availability and the condition of your product).

Please note: If the product you return does not appear to be defective or has clearly been damaged by the user, we will ship it back to you at your expense, offer a trade-in, or dispose of it if you refuse to take it back.

Please refer to the following terms and conditions related to the 1-Year Limited Warranty:

Warranty coverage begins on the date of delivery.
Customers must first contact HealthyLine’s support team to initiate a warranty claim. The customer must provide all relevant information related to the claimed defect. The customer may be asked to provide either photo or video documentation.
The issue may be resolved through troubleshooting. If troubleshooting does not solve the issue, it may be the result of a defect related to the controller or the device itself.
For controller replacements, customers can receive a free replacement controller.
Customers must return any heated device claimed to be defective to the HealthyLine warehouse prior to receiving a replacement. Shipments must be received within the warranty period. Items received in our warehouse after the warranty period are not subject to replacements.
Customers must receive a Return Goods Authorization (RGA) number prior to shipment and share the tracking information with a HealthyLine support representative. Failure to do so may result in a delay of the replacement process.
Customers must include the device’s controller with the return shipment.
1-Year Warranty is void after 1 replacement during coverage period.
Intentional damage, negligent use against instruction or common sense, or alteration will void the warranty.
HealthyLine reserves the right to void any warranty or refuse policy in the rare case of customer’s dishonesty, scam, false publications, abuse of HealthyLine products or its personnel.
Customers must not cut any of the tags or labels on the back of the mat or the warranty will be voided.

Please refer to the following terms and conditions related to the 1-Year Limited Warranty:

Warranty coverage begins on the date of delivery.
Customers must first contact HealthyLine’s support team to initiate a warranty claim. The customer must provide all relevant information related to the claimed defect. The customer may be asked to provide either photo or video documentation.
The issue may be resolved through troubleshooting. If troubleshooting does not solve the issue, it may be the result of a defect related to the controller or the device itself.
For controller replacements, customers can receive a free replacement controller.
Customers must return any heated device claimed to be defective to the HealthyLine warehouse prior to receiving a replacement. Shipments must be received within the warranty period. Items received in our warehouse after the warranty period are not subject to replacements.
Customers must receive a Return Goods Authorization (RGA) number prior to shipment and share the tracking information with a HealthyLine support representative. Failure to do so may result in a delay of the replacement process.
Customers must include the device’s controller with the return shipment.
1-Year Warranty is void after 1 replacement during coverage period.
Intentional damage, negligent use against instruction or common sense, or alteration will void the warranty.
HealthyLine reserves the right to void any warranty or refuse policy in the rare case of customer’s dishonesty, scam, false publications, abuse of HealthyLine products or its personnel.
Customers must not cut any of the tags or labels on the back of the mat or the warranty will be voided.

If more than 365 days have passed since you received the product and the warranty has expired, you will not be eligible to submit a warranty claim to HealthyLine. However, you can still use our trade-in policy.

Please note: if you paid with a credit card, some cards might offer a free 2nd year of warranty; this has become standard for certain credit cards. (Be sure to check with your credit card provider.) After 365 days, you can still call your credit card provider and give them a date of purchase so they can take care of a warranty replacement for you.

60-Day Limited Warranty – Bedding

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant, we shall immediately stop processing your data. If the basis changes and a law requires it, we shall notify you of the change and of any new basis under which we have decided to proceed with processing your information.

Information we process under a contractual obligation with you

When you create an account on our website, buy a product or service from us, and/or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal in nature. We may use it in order to:

verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services, or how to better use our website

We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information. For example, we may use it to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process under a contractual obligation with you

When you create an account on our website, buy a product or service from us, and/or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal in nature. We may use it in order to:

verify your identity for security purposes
sell products to you
provide you with our services
provide you with suggestions and advice on products, services, or how to better use our website

We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract. Additionally, we may aggregate this information in a general way and use it to provide class information. For example, we may use it to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

Through certain actions, when otherwise there is no contractual relationship between us (such as browsing our website or asking for more information about our business, products, and services) you provide your consent to us to process information that may be personal. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us an email to which you would reasonably expect us to reply.

In all instances except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website. If you have given us explicit permission to do so, we may, from time to time, pass your name and contact information to selected associates whom we think may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at support@HealthyLine.com. However, if you do so, you may not be able to use our website or our services further.

Information we process with your consent

Through certain actions, when otherwise there is no contractual relationship between us (such as browsing our website or asking for more information about our business, products, and services) you provide your consent to us to process information that may be personal. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. Sometimes you might give your consent implicitly, such as when you send us an email to which you would reasonably expect us to reply.

In all instances except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website. If you have given us explicit permission to do so, we may, from time to time, pass your name and contact information to selected associates whom we think may provide services or products you would find useful. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by instructing us at support@HealthyLine.com. However, if you do so, you may not be able to use our website or our services further.

Information we process for the purposes of legitimate interests

We may process information on the basis that there is a legitimate interest, either to you or to us. When we process your information, we do so after having given careful consideration to:

whether the same objective could be achieved through other means
whether processing (or not processing) your data might cause you harm
whether you would expect us to process your data, and whether you would consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

record-keeping for the proper and necessary administration of our business
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where we believe we have a duty to do so

Information we process for the purposes of legitimate interests

We may process information on the basis that there is a legitimate interest, either to you or to us. When we process your information, we do so after having given careful consideration to:

whether the same objective could be achieved through other means
whether processing (or not processing) your data might cause you harm
whether you would expect us to process your data, and whether you would consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

record-keeping for the proper and necessary administration of our business
responding to unsolicited communication from you to which we believe you would expect a response
protecting and asserting the legal rights of any party
insuring against or obtaining professional advice that is required to manage business risk
protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

This may include your personal information. We partner with Rakuten Marketing, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here:

https://rakutenmarketing.com/legal-notices/services-privacy-policy/

https://rakutenmarketing.com/legal-notices/subject-requests/

Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.

This may include your personal information. We partner with Rakuten Marketing, who may collect personal information when you interact with our site. The collection and use of this information is subject to the privacy policy located here:

https://rakutenmarketing.com/legal-notices/services-privacy-policy/

https://rakutenmarketing.com/legal-notices/subject-requests/

5-Year Limited Warranty Terms and Conditions

HealthyLine warrants that all new HealthyLine-branded products sold directly through the HealthyLine website or any legitimate distribution channel, including Amazon, are free from defects in material and workmanship when used under normal conditions following instruction and common sense.

Please note that all items are subject to the 1-Year Limited Warranty if purchased before August 1st, 2020 (Note: Platinum Series items included a 2-Year Warranty prior to August 1st, 2020). As of August 1st 2020, the following AC-powered mats and controllers include a free 5-Year Limited Warranty (further: 5-Year Warranty). For a detailed list of products that include a 5-Year Warranty coverage period, please refer to our detailed Warranty Coverage Period List.

More information on the 5-Year Limited Warranty:

Warranty coverage is not transferable to another product with a different serial number unless a replacement occurs. Please note that the warranty period commences from the original order delivery date, even in the event of a product replacement under warranty
5-Year Limited Warranty coverage only applies to NEW HealthyLine-branded items purchased on HealthyLine.com or from authorized HealthyLine retailers.
You must first contact HealthyLine’s support team to initiate a warranty claim and provide all relevant information related to the claimed defect.
You will need valid proof of purchase such as a PayPal record, Amazon email, credit card statement, store receipt, or invoice to enact the 5-Year Warranty. You will also need the order number, order confirmation, and the product’s serial number. You may be asked to provide either photo or video documentation.
The issue may be resolved through troubleshooting. If troubleshooting does not solve the issue, there may be a defect related to the controller or the device itself.
For controller replacements:
You must return any heated device claimed to be defective to the HealthyLine warehouse before receiving a replacement. Shipments must be received within the warranty period. The terms and conditions for each year of the 5-Year Warranties are determined by the date they arrive at our warehouse. Items received in our warehouse after the warranty period are not subject to replacements.
You must receive and include a return goods authorization (RGA) number before returning your product and share the tracking information with a HealthyLine support representative. Failure to do so may cause a delay in the replacement process.
You must include the device’s controller with the return shipment.
The 5-Year Warranty is void after two replacements during the coverage period.
Intentional damage, negligent use against instruction or common sense, or alteration will void the warranty.
HealthyLine reserves the right to void any warranty or refuse policy in the rare case of dishonesty, scam, false publications, or abuse of HealthyLine products or its personnel.

More information on the 5-Year Limited Warranty:

Warranty coverage is not transferable to another product with a different serial number unless a replacement occurs. Please note that the warranty period commences from the original order delivery date, even in the event of a product replacement under warranty
5-Year Limited Warranty coverage only applies to NEW HealthyLine-branded items purchased on HealthyLine.com or from authorized HealthyLine retailers.
You must first contact HealthyLine’s support team to initiate a warranty claim and provide all relevant information related to the claimed defect.
You will need valid proof of purchase such as a PayPal record, Amazon email, credit card statement, store receipt, or invoice to enact the 5-Year Warranty. You will also need the order number, order confirmation, and the product’s serial number. You may be asked to provide either photo or video documentation.
The issue may be resolved through troubleshooting. If troubleshooting does not solve the issue, there may be a defect related to the controller or the device itself.
For controller replacements:
You must return any heated device claimed to be defective to the HealthyLine warehouse before receiving a replacement. Shipments must be received within the warranty period. The terms and conditions for each year of the 5-Year Warranties are determined by the date they arrive at our warehouse. Items received in our warehouse after the warranty period are not subject to replacements.
You must receive and include a return goods authorization (RGA) number before returning your product and share the tracking information with a HealthyLine support representative. Failure to do so may cause a delay in the replacement process.
You must include the device’s controller with the return shipment.
The 5-Year Warranty is void after two replacements during the coverage period.
Intentional damage, negligent use against instruction or common sense, or alteration will void the warranty.
HealthyLine reserves the right to void any warranty or refuse policy in the rare case of dishonesty, scam, false publications, or abuse of HealthyLine products or its personnel.

Return and Replacement Terms and Conditions

If a product is defective, and the defects do not include physical damage caused by incorrect or negligent use, within 5 years of receipt of the product, you may obtain a free replacement from HealthyLine (it may be a new or refurbished model depending on availability and the condition of your product).

We encourage you to register any purchased heating device here. You can find the serial number on the warranty card (if you have one) or on the back of the mat under the product tag.

The 5-Year Limited Warranty begins the day you receive your product. Each year following the initiation of the warranty coverage is subject to its own individual terms and conditions. These terms and conditions are determined by the date your product arrives at the HealthyLine warehouse. Please refer to the terms and conditions below for more information:

Note: Accidental Protection Plan covers potential deductible fees for a customer’s first replacement.

Year 1

For the first year of your HealthyLine product’s 5-Year Warranty, you are required to ship the product to us for inspection. If we find that there is in fact a manufacturing defect with your product, we will refund your shipping cost in the form of store credit (customer must provide shipping receipt) and send you a replacement free of charge (continental US only).

Please note that if it is deemed that there is no manufacturing defect in regard to your product (ie. defect resulting from improper use, no defect at all, etc.) we will not reimburse you for the shipping cost and you will be responsible for the return shipping to your address.

Controller replacement is free and includes free shipping (US only).

Year 1

For the first year of your HealthyLine product’s 5-Year Warranty, you are required to ship the product to us for inspection. If we find that there is in fact a manufacturing defect with your product, we will refund your shipping cost in the form of store credit (customer must provide shipping receipt) and send you a replacement free of charge (continental US only).

Please note that if it is deemed that there is no manufacturing defect in regard to your product (ie. defect resulting from improper use, no defect at all, etc.) we will not reimburse you for the shipping cost and you will be responsible for the return shipping to your address.

Controller replacement is free and includes free shipping (US only).

Year 2

For the second year of your HealthyLine product’s 5-Year Warranty, you must cover the cost of shipping both ways. Replacement of malfunctioned items will be subject to a 10% deductible of the retail cost.

For example: if after 20 months of use your $1,500 mat malfunctioned, we will replace it for you. You would only pay $150 and the cost of shipping between you and our NYC warehouse.