90-Day Trial Period & 90-Day Price Guarantee

90-Day Trial Period

We are confident you will love our products. That is why every heated gemstone device comes with a 90-Day Trial Period — 90 days from delivery to test, try, and experience the benefits of our products in your own home.

If for any reason you aren't satisfied within 90 days of delivery, you can send your product back to us. Fewer than 1% of our orders are returned within the trial period.

Before You Return

If you feel your HealthyLine product isn't working for you, please contact us first. We often find the product simply isn't being used in a way that delivers its full benefit, and a few adjustments to your sessions can make the difference.

During the trial period, please keep the mat in good condition and always use the cover to protect it.

How to Return

1. Contact us at support@healthyline.com or (888) 774-4422. Our representative will provide you with a Return Goods Authorization (RGA) number and the warehouse address. Returns without an RGA number cannot be accepted.
2. Pack the product with everything that came with it, including the controller and cover. Fold the mat with the stones facing inward at the designated fold lines — medium mats in half, full-size mats in thirds — the same way it arrived.
3. Ship the product and provide the tracking number to your HealthyLine representative.

Refunds

Once the product is received and inspected at our warehouse, your refund will be issued to the original form of payment.

Customers are responsible for return shipping, and the original shipping cost is not refundable. Hawaii, Alaska, and international customers are responsible for shipping both ways. Products returned damaged, incomplete, or folded incorrectly are subject to a restocking fee based on their condition on arrival.

For terms and conditions related to the 90-Day Risk-Free Trial Period, including the condition grading used to determine restocking fees, please refer to this page.

90-Day Price Guarantee

HealthyLine offers a 90-Day Price Guarantee on every heated gemstone device. If an item you purchased is reduced in price or goes on sale within 90 days of your purchase date, you can request a price adjustment and receive the difference between what you paid and the sale price, refunded to your original form of payment.

The Price Guarantee applies to official HealthyLine offers and sale pricing only. It does not apply to bundles, purchases made with a coupon or affiliate code, or purchases made using trade-in or upgrade credit.

Please note that the Price Guarantee runs for 90 days from your purchase date, while the Trial Period runs for 90 days from delivery. Customers are responsible for contacting us to request an adjustment — we do not monitor purchases or reach out when an item goes on sale — and requests must be made within the 90-day period.