HealthyLine offers a complimentary 90-Day Trial Period for all of our gemstone mats and pads. This means that if you are not satisfied with your HealthyLine product for any reason, you can send it back to us for a full refund of the purchase price within the first 90-days of delivery. Please note the following terms and conditions:

  • Customers must first contact HealthyLine to initiate a 90-day return and receive a Return Goods Authorization (RGA) number prior to shipment. Failure to do so will result in a delay of the refund process.
  • HealthyLine requires customers to provide their order information or a valid proof of purchase containing the order date to be eligible for a return under the 90-Day Trial Period.
  • Customers will receive a refund of the price they paid for the product.
  • HealthyLine does not reimburse the original shipping cost paid, even if the customer received free shipping.
  • Customers are responsible to ship the product back to HealthyLine. We do not provide prepaid return labels for any 90-day returns.
  • Customers should provide the return tracking information to HealthyLine once it is shipped. Failure to do so may result in a delay of the refund process.
  • Only new products purchased from HealthyLine.com include a 90-Day Trial Period. Other distributors may have their own return period and customers must contact the distributor they ordered from for potential returns.
  • Bedding, bracelets, and covers are not covered by the 90-Day Trial Period.
  • Customers must return all items included with the product (controller, covers, etc.).
  • HealthyLine reserves the right to void any warranty or refuse policy in the rare case of customer’s dishonesty, scam, false publications, abuse of HealthyLine or its personnel.

To receive a full refund, your product must be sent back fully working and in original cosmetic condition. When we receive your product, we perform an inspection and test to determine this.

You may be charged a restocking fee of 10% to 30% of the purchase price depending on the exact condition of the product. Below are listed examples of our grading criteria for returns (including example images) and the restocking fees that correlate with each condition. Please note that the grading criteria below relates strictly to cosmetic condition:

 

Grade A = 100% refund:

The product is in excellent cosmetic condition; looks as if it is new.

See example image

 

 

Grade B = 10% restocking fee:

The product has slight cosmetic wear; slight discoloration, slight odor, and/or minimal bending.

See example image

 

 

Grade C = 20% restocking fee:

The product has cosmetic wear; you can tell it has been used; evident marks,

noticeable discoloration, slight odor, and warped shape.

See example image

 

 

Grade D = 30% restocking fee:

The product has many signs of obvious wear; obvious marks and/or discoloration, noticeable odor, contorted shape, etc.

See example image

 

 

Abused Product = not eligible for return:

The product is severely damaged; cuts or incisions, abnormal marks, missing stones, serious discoloration.

See example image