45-Day Trial Period

We are confident that you will love our products. That is why we offer a unique 45-Day Trial Period for any gemstone mat. You have 45 days to test, try, and experience the wonderful benefits of our unique product. If, for any reason, you aren’t satisfied within 45 days, you can send it back to us; though, we fully expect you to love our product the day it arrived. We are proud to say we have less than 1% returns within this 45-day trial period.

If you feel, for any reason, that the heating mat you purchased doesn’t work for you—please be sure to call us first. Sometimes we find that the product isn’t being used correctly to maximize its full benefits, and we can help give you some advice to enhance your sessions.

During this trial period, please do not damage or abuse the mat. Keep it in good condition, and always use the cover to protect the product. If you decide to return the product, 100% of the product cost will be refunded back to you upon return. You will be required to pay the return shipping cost; 100% of the product purchase cost will go back to your original payment method.

Warranty Policies

Limited Warranties For HealthyLine® Products

HealthyLine® offers a comprehensive 1-Year Limited Warranty for most HealthyLine products; and a 5-Year Free Extended Limited Warranty for many of the new AC-powered mats and controllers purchased on or after August 1st of 2020.

At HealthyLine, we are proud of the triple-stage quality control standards we employ to ensure that every product we manufacture is strong and durable.

1-Year Limited Warranty For all HealthyLine Products

All products* manufactured and sold by HealthyLine, or its legitimate distributors, have an automatic 365-day warranty (*except bedding, see below). In case of a claim, we will replace the eligible product with a new one or a refurbished one in the same or better condition as your current HealthyLine product. The 1-Year Limited Warranty coverage applies to the original product ONLY and is not transferable to another product with a different serial number, unless a replacement takes place.

HealthyLine warrants that all new HealthyLine-branded products sold directly through the HealthyLine website or sold through any legitimate distribution channel, including Amazon, are free from defects in material and workmanship when used under normal conditions in accordance with instruction. Damage, negligent use against instruction or proper usage, alteration (or in case of bedding, washing, drying or dry cleaning) will void the warranty.

The 1-Year Limited Warranty coverage applies to purchases made from authorized retailers of HealthyLine from any territory or platform. Any valid proof of purchase such as a PayPal record, credit card statement, store receipt, or invoice is sufficient as proof of the date of purchase. If you do not have proof of purchase, send us an email with detailed information about your purchase and we will attempt to trace it. We keep complete records of worldwide sales on our site by serial number, so we can usually trace the history of every product sold.

We encourage you to register ANY purchased heating mat with the serial number here. The serial number can be found on the warranty card (if you have one) or on the back of the mat right under the product tag.

If a product is defective, and the defects do not include physical damage caused by incorrect or negligent use, within 1 year of receipt of the product, you may obtain a free replacement from HealthyLine (may be new or refurbished [renewed] depending on availability and the condition of your mat). First, please, contact us at support@healthyline.com and explain the problem in detail, get a Return Goods Authorization number (RGA) and ship it back to us to 925 Shepherd Ave, Brooklyn, NY 11208 for a free replacement.

Please note: If the product you return does not appear to be defective or has clearly been damaged by the user, we will ship it back to you (at your expense) or offer a trade-in or dispose of it if you refuse to take it back.
Free shipping for defective items is provided for the 48 continental states; Hawaii, Alaska, and all international customers will be responsible for shipping both ways for all replacements, exchanges, and returns.

If more than 365 days have passed since you purchased/received the product, and the warranty has expired, you will not be eligible to submit a warranty claim to HealthyLine. However, you can still use our trade-in policy to replace your unit for a new unit at half the price. Exceptions apply: if your specific heating mat is covered by a 5-Year Free Extended Limited Warranty or if you have purchased additional warranty coverage.

Please note: if you paid with a credit card, some cards might offer a free additional 2nd year of warranty; this has become standard for certain credit cards (be sure to check with your credit card provider). After 365 days have passed, you can still call your credit card provider, and give them a date of purchase so they can take care of a warranty replacement for you.

HealthyLine 1-Year Warranty Policy FAQ

What is covered by the 1-Year Limited Warranty?
ANY* of our branded products sold as NEW directly through the HealthyLine website or through any legitimate distribution channel, including Amazon.

Please note: Bedding is covered only by a 60-Day Limited Warranty.
Disposable products are not covered by any warranty.

How long is the warranty period?
365 days from the day of purchase/delivery.

What is not covered by this 1-Year Limited Warranty?
HealthyLine products sold as USED by any third party are not covered by the 1-Year Limited Warranty. Furthermore, the 1-Year Limited Warranty only protects against defects when under normal use, and does not offer protection for products that have been abused or misused.
Product altered by a customer is not covered by any warranty.

Please note: Bedding is covered only by a 60-Day Limited Warranty.
Any disposable products like disposable covers or foil blankets are not covered by warranty.

How do I initiate the warranty claim process?
First, please, contact us at support@healthyline.com and explain the problem in detail, get a Return Goods Authorization number (RGA) and ship it back to us to 925 Shepherd Ave, Brooklyn, NY 11208 for a free replacement.

60-Day Limited Warranty For HealthyLine Bedding

All bedding and magnetic energy comforters offer a 60-Day Limited Warranty. Products included in this 60-Day Limited Warranty are: any comforters, mat covers, duvet covers or similar items.

If a product is defective, and the defects do not include physical damage caused by incorrect usage, within 60 days of receipt of purchase, you may obtain a free* (*conditions apply) new replacement from HealthyLine.

If for any reason you are unsatisfied with your bedding purchase, we are happy to accept returns within 45 days of purchase for unopened, unused items; or 7 days for opened items. We can not be responsible for your laundry process, so any washing, drying, dry-cleaning, or alteration of bedding automatically voids all warranty. Any overuse or abusive use will also void the warranty.

If the product you return does not appear to be defective or has clearly been damaged, or altered by the user, we will ship it back to you at your expense or dispose of it if you refuse to take it back. Free shipping for defective items is provided for the 48 continental states; Hawaii, Alaska, and all international customers will be responsible for shipping both ways for all replacements, exchanges, and returns.

Bedding Returns
For product issues, concerns, returns, or replacements, please contact us at support@healthyline.com. If the product appears to have a manufacturing defect, we will ask you to ship it back to us for a replacement to this address: 925 Shepherd Ave, Brooklyn, NY 11208.

If more than 60 days has passed since you received the product, the warranty for bedding will have expired, and you may not submit a claim for the product to HealthyLine.

5-Year Free Limited Extended Warranty For HealthyLine® AC Powered Mats And Controllers

Starting August 1st of 2020, the following new AC-powered mats and controllers made by HealthyLine have a 5-Year Free Extended Limited Warranty (further: 5-Year Warranty).
This 5-Year Warranty is effective only on new products within the following series: TAO, TAJ, Rainbow, Chakra, SOFT, Blanket, Pet, Mesh, Platinum, Cocoon, and any new series first released after 2019. Mats that are not listed here are subject to the standard 1-Year Limited Warranty.

The 5-Year Limited Warranty applies to purchases made from authorized retailers of HealthyLine from any territory or platform. Warranty coverage applies to the NEW original product ONLY and is not transferable to another product with a different serial number, unless replacement takes place.

HealthyLine warrants that all new HealthyLine-branded products sold directly through the HealthyLine website or sold through any legitimate distribution channel, including Amazon, are free from defects in material and workmanship when used under normal conditions in accordance with instruction and common sense. Damage, negligent use against instruction or common sense, alteration will void the warranty.

To enact the 5-Year Warranty, you will need a valid proof of purchase such as a PayPal record, Amazon email, credit card statement, store receipt, or invoice. If you do not have proof of purchase, send us an email with detailed information about your purchase and we will attempt to find it on our end. We encourage you to register a purchased heating mat with the serial number here. The serial number can be found on the warranty card (if you have one) or on the back of the mat right under the product tag.

If a product is defective, and the defects do not include physical damage caused by incorrect or negligent use, within 5 years of receipt of the product, you may obtain a free replacement from HealthyLine (may be new or refurbished [renewed] depending on availability and the condition of your mat). First, please, contact us at support@healthyline.com and explain the problem in detail, get a Return Goods Authorization number (RGA) and ship it back to us to 925 Shepherd Ave, Brooklyn, NY 11208 for a free replacement.

Please note: If the product you return does not appear to be defective or has clearly been damaged by the user, we will ship it back to you (at your expense) or offer a trade-in or dispose of it if you refuse to take it back.
Free shipping for defective items is provided for the 48 continental states; Hawaii, Alaska, and all international customers will be responsible for shipping both ways for all replacements, exchanges, and returns.

5-Year Limited Warranty Terms

Year 1
For the first year of your HealthyLine product’s 5-Year Warranty, we will cover the shipping cost both ways and provide a replacement free of charge. Controller replacement is free and includes free shipping, as well.

Year 2
For the second year of your HealthyLine product’s 5-Year Warranty, you must cover the cost of shipping both ways. Replacement of malfunctioned items will be subject to a 10% deductible of the retail cost.

For example: if after 20 months of use your $1,500 mat malfunctioned, we will replace it for you. You would only pay $150 and the cost of shipping between you and our NYC warehouse.

Controller replacement is free, but the shipping cost is your responsibility ($10 within the USA; and $30 Internationally).

Year 3
For the third year of your HealthyLine product’s 5-Year Warranty, you must cover the cost of shipping both ways. Replacement of malfunctioned items will be subject to a 20% deductible of the retail cost.

Controller replacement is free, but the shipping cost is your responsibility ($10 within the USA; and $30 Internationally).

Year 4 and 5
For the last two years of your HealthyLine product’s 5-Year Warranty, you must cover the cost of shipping both ways. Replacement of malfunctioned items will be subject to a 30% deductible of the retail cost.
Controller replacement is free, but the shipping cost is your responsibility ($10 within the USA; and $30 Internationally).


*All replacements are made with a new or a refurbished mat in the same or better condition as your current one. All refurbished mats are fully checked, cleaned and sanitized.

Optional Paid 5-Year Accidental Damage Protection Plan

The Optional Paid 5-Year Accidental Damage Protection Plan (further: 5-Year Protection Plan) can only be purchased for new mats sold after August 1st, 2020 within the following series: TAO, TAJ, Rainbow, Chakra, SOFT, Blanket, Pet, Mesh, Platinum, Cocoon, and any new series first released after 2019.

At the time of purchase (or within 60 days of purchase) you can purchase an 5-Year Protection Plan directly from us for the price of 15% of the product retail value. This plan will cover you for 5 years for the following issues:

  • If you accidentally damage your mat during normal use (intentional damage will not be covered). Normal accidents include scratches, wetness, sweat, water damage, pet damage, dirt, burns, extensive use leading to malfunction, electrical shortage etc.
  • If your item was stolen and you can provide a verifiable police report.

All accidental replacements are subject to a 20% deductible and the shipping cost. In some cases, we might ask you to dispose of your damaged mat. For such cases, special disposable instructions will be provided.

Please note: accidental coverage is void after 2 replacements during the covered period.

In addition, this accidental plan will cover your first deductible fees for the 5-Year Free Extended Limited Warranty.

For example: You purchased a $1,500 mat and a 5-Year Protection Plan for additional $225. If, after 59 months of use, your mat begins to malfunction, we will replace it for you at no cost: you won’t have to pay for shipping (within the 48 continental states), and a replacement deductible fee of 30% of the retail cost will be void.

If another time your guest accidentally burns the mat or spills a bottle of vinegar on it, we will replace it again within the 5-Year Protection Plan. Since it is accidental damage, you will pay a 20% deductible ($300) and the shipping cost for damaged and replacement mats.

Serial number registration is required for this plan. Please register your product here.

HealthyLine® New 5-Year Warranty Policy FAQ

What is covered by this warranty?
HealthyLine, Inc. warrants that new HealthyLine-branded AC-powered heating mat products (according to our list of series or products made in 2020 and after) sold directly through the HealthyLine website or sold through distributors are free from defects in material and workmanship when under normal use. If you purchased this product on any platform on or after August 01, 2020, we suggest keeping a record, or better, go on our website to register your serial number for the warranty.

How long is the warranty period?
The warranty period commences upon the date of purchase for new HealthyLine products by the end-user purchaser and is in effect for a period of FIVE (5) YEARS subject to terms and conditions. Any valid proof of purchase is sufficient as proof of the date of purchase. Certain stipulations of the warranty structure vary for each year following the initial date of purchase:

  • 1st year following date of purchase: free replacement of the product and free continental shipping for the replacement product.
  • 2nd year following date of purchase: 10% deductible of the original price for replacement of product. The client is required to pay the shipping cost for the replacement unit both ways.
  • 3rd year following date of purchase: 20% deductible of the original price for replacement of product. The client is required to pay the shipping cost for the replacement unit both ways.
  • 4/5th years following date of purchase: 30% deductible of the original price for replacement of product. The client is required to pay the shipping cost for the replacement unit both ways.

Please note: Replacement of malfunctioned controllers is free for 5 years, but after the 1st year, you pay us for shipping ($10 each way for the USA and $25 worldwide).

What is not covered by this 5-Year Limited Warranty?
The 5-Year Limited Warranty applies only to new HealthyLine products. Used HealthyLine products are not covered by the 5-Year Warranty. Furthermore, the 5-Year Warranty only protects against defects when under normal use. Abuse of any products in any way will render the warranty voided.

How do I contact you for warranty service information?
You can receive warranty service from HealthyLine by emailing support@healthyline.com. Please be prepared to provide proof of purchase and describe the problem in detail. For any returns, you will ship to HealthyLine at 925 Shepherd Ave, Brooklyn, NY 11208.

Free Lifetime Trade-In Policy

HealthyLine offers the world’s best lifetime trade-in policy. After the warranty period is over, regardless of your mat’s condition, you can always send it to us as a trade-in and use half of its original value for a new purchase. So, if something happens to your mat—it will never become worthless.

For example: You have a $1,500 HealthyLine mat that is 6-years old or accidentally damaged within the warranty period and is now unusable. Do not throw it away. You can send it in and get 50% of its face value (50% of $1,500 = $750) credited for your new purchase of $1,500 or more. You can choose another model or set of products, as long as the total amount of purchase is double your trade-in value. And you get credit for 50% of the retail value of your product, not 50% of the amount you paid. As long as it is an original HealthyLine product, it doesn’t matter where you bought it and when.

Please note: Bedding, covers, and bracelets are not covered by this program.
Customer is responsible for all shipping expenses.

Free Lifetime Upgrade Policy

If at any point you decide you want a larger or more advanced mat, you have the option to upgrade your current one. Please note, that the new purchase must be at least twice the value of the mat you are intending to upgrade. As long as your mat is in good condition, simply send it in with assistance from our customer service team and you will get a credit to its full original value that will be put towards your new purchase of one or more items.

Please note: Bedding, covers, and bracelets are not covered by this program.

If you have a working mat that is in good condition, you can ship it in for an upgrade at full value towards the purchase of another mat priced at 2x or more of the price of the upgraded product.

Please note: Duvets, covers, and bracelets are not covered by this program.

For example: If you have an old $700 HealthyLine mat that’s in good working condition and you are aiming to get a more advanced or larger mat, you can send in your old mat and get 100% of its face value ($700) credited for your new purchase of $1,400 or more. You can choose another model or set of products, as long as the total amount of purchase is double your original mat’s value. And you get credit for 100% of the retail value of your product, not 100% of the amount you paid! It doesn’t matter where you bought it and when, as long as it is an original HealthyLine product.

Please note: Bedding, covers, and bracelets are not covered by this program.
Customer is responsible for all shipping expenses.

Contact Us

Contact Information For Warranty Service

You can contact HealthyLine for warranty service by emailing support@healthyline.com. Be prepared to provide proof of purchase and describe the issue.
For any returns and related mailing, the shipping address is:
HealthyLine
925 Shepherd Ave,
Brooklyn, NY 11208

Please note: If you need help to get a less expensive return shipping rate for FedEx service—please contact us at support@healthyline.com for assistance.