All products* manufactured and sold by HealthyLine, or its legitimate distributors, have an automatic 365-day warranty (*except bedding, see below). In case of a claim, we will replace the eligible product with a new one or a refurbished one in the same or better condition as your current HealthyLine product. The 1-Year Limited Warranty coverage applies to the original product ONLY and is not transferable to another product with a different serial number, unless a replacement takes place.
HealthyLine warrants that all new HealthyLine-branded products sold directly through the HealthyLine website or sold through any legitimate distribution channel, including Amazon, are free from defects in material and workmanship when used under normal conditions in accordance with instruction. Damage, negligent use against instruction or proper usage, alteration (or in case of bedding, washing, drying or dry cleaning) will void the warranty.
The 1-Year Limited Warranty coverage applies to purchases made from authorized retailers of HealthyLine from any territory or platform. Any valid proof of purchase such as a PayPal record, credit card statement, store receipt, or invoice is sufficient as proof of the date of purchase. If you do not have proof of purchase, send us an email with detailed information about your purchase and we will attempt to trace it. We keep complete records of worldwide sales on our site by serial number, so we can usually trace the history of every product sold.
We encourage you to register ANY purchased heating mat with the serial number here. The serial number can be found on the warranty card (if you have one) or on the back of the mat right under the product tag.
If a product is defective, and the defects do not include physical damage caused by incorrect or negligent use, within 1 year of receipt of the product, you may obtain a free replacement from HealthyLine (may be new or refurbished [renewed] depending on availability and the condition of your mat). First, please, contact us at firstname.lastname@example.org and explain the problem in detail, get a Return Goods Authorization number (RGA) and ship it back to us to 925 Shepherd Ave, Brooklyn, NY 11208 for a free replacement.
Please note: If the product you return does not appear to be defective or has clearly been damaged by the user, we will ship it back to you (at your expense) or offer a trade-in or dispose of it if you refuse to take it back.
Free shipping for defective items is provided for the 48 continental states; Hawaii, Alaska, and all international customers will be responsible for shipping both ways for all replacements, exchanges, and returns.
If more than 365 days have passed since you purchased/received the product, and the warranty has expired, you will not be eligible to submit a warranty claim to HealthyLine. However, you can still use our trade-in policy to replace your unit for a new unit at half the price. Exceptions apply: if your specific heating mat is covered by a 5-Year Free Limited Warranty or if you have purchased additional warranty coverage.
Please note: if you paid with a credit card, some cards might offer a free additional 2nd year of warranty; this has become standard for certain credit cards (be sure to check with your credit card provider). After 365 days have passed, you can still call your credit card provider, and give them a date of purchase so they can take care of a warranty replacement for you.