Warranties & Returns

HealthyLine offers the most comprehensive warranty program in the heated gemstone device industry. We encourage you to register any purchased heating device by clicking this button.

You can find the serial number on the warranty card (if you have one) or on the back of the mat under the product tag.

  • HealthyLine records every serial number for all sales, returns, exchanges, and warranties. Your warranty may be voided if you violate or misuse our return or exchange policy.
  • If you’re shipping any unit at your own expense, you must provide the return tracking information with a HealthyLine representative. Failure to do so may result in a delay in the return process. 
  • If you are returning a gemstone mat that needs to be folded, please only fold the mat inwards and in the predetermined places (medium mats fold in half, full-sized mats fold into thirds). Mats received that are not folded inwards or are folded in the incorrect places will be considered misused.
  • You’re responsible for making a claim with the shipping carrier and informing HealthyLine of any issues occuring during the return shipping process.
  • HealthyLine reserves the right to void any warranty or refuse support in the rare case of dishonesty, false publications, or abuse of HealthyLine and its personnel. 

We know that you’ll love your HealthyLine® product, but we also want you to be confident in your purchase. That’s why we offer comprehensive warranty and return policies.

Get the information you need to purchase confidently.