HealthyLine offers customers the option to purchase a Premium 5-Year Accidental Coverage Plan (further: Accident Plan) for 15% of the retail price at the time of purchase or within 60 days of placing an order. The Accident Plan protects against accidental damage during typical use. This includes scratches, wetness, sweat, water damage, pet damage, dirt, burns, or extensive use leading to malfunction. Intentional damage is not protected by the Accident Plan. This plan also covers stolen items (verifiable police report required).
If an accident occurs with your product, you should first contact a HealthyLine support representative. You will describe the situation and share your order number or valid proof of purchase. If you purchased the Accident Plan within 60 days of ordering your product, please provide the order confirmation for that purchase too. All replacements covered by the Accident Plan are subject to a 20% deductible cost of the retail price. Customers are responsible for shipping costs both ways.
Please note: Accident Plans are only available for non-discontinued items within the following series: TAO, TAJ, Rainbow Chakra 3rd Edition, Amethyst, SOFT, Mesh, Platinum, and 360 Wrap Set series.
