1-Year Limited Warranty

HealthyLine guarantees that all new HealthyLine-branded products purchased directly from the HealthyLine website, or any authorized distribution channel are free from defects in materials and workmanship when used under normal conditions and in accordance with the provided instructions. The 1-Year Limited Warranty applies to purchases made from HealthyLine-authorized retailers on any platform or in any territory. 

If your product is found to be defective within one year of purchase and the defect is not due to incorrect or negligent use, you are eligible for a replacement from HealthyLine. A valid proof of purchase, such as a PayPal record, credit card statement, store receipt, or invoice, is required. Depending on availability and the condition of your product, you may receive an open box or refurbished model. 

Please note: If the returned product is found to be non-defective or exhibits signs of user-related damage, we can either return it to you at your expense, offer a trade-in option, or dispose of the item at your discretion if you choose not to reclaim it.

For a detailed list of products that include a 1-year Limited Warranty please refer to our detailed Warranty Coverage Period List.

• Warranty coverage begins on the date of delivery.
• Customers must first contact HealthyLine’s support team to initiate a warranty claim, providing all relevant information about the claimed defect. You will also need the order number/invoice and the product’s serial number. Photo or video documentation may be requested.
• The issue might be resolved through troubleshooting. If not, it may be due to a defect in the controller or the device itself.
• Customers must return any claimed non-working heated device to the HealthyLine warehouse before receiving a replacement. Shipments must be received within the warranty period; items received in the HealthyLine warehouse after this period are not eligible for replacement.
• Before shipping the product back to HealthyLine, customers must obtain a Return Good Authorization (RGA) from HealthyLine. Customers must also share the tracking number with a HealthyLine support representative. Customers should also include the device controller in the return shipment and make sure to fold the product with stones facing inwards and in the predetermined places (medium mats fold in half, full-sized mats fold into thirds) the same way the product was received.
• The 1-Year Warranty is void after one replacement during the coverage period. Intentional damage, negligent use, or alteration will void the warranty. HealthyLine reserves the right to void any warranty or refuse service in cases of customer dishonesty, scams, false publications, abuse of HealthyLine products, or mistreatment of personnel.
• Cutting any tags or labels on the back of the mat will VOID  the warranty.
• For our international customers, including those in Hawaii and Alaska, all shipping costs are the responsibility of the customer, and these terms are non-negotiable. Once your product has been shipped to HealthyLine, we kindly request that you provide the tracking number to a HealthyLine customer service representative.
• If more than 365 days have passed since you received the product and the warranty has expired, you will not be eligible to submit a warranty claim to HealthyLine. However, you can still take advantage of our trade-in policy.
• HealthyLine reserves the right to limit its assistance to matters directly related to the product and its corresponding value. Essentially, HealthyLine is not obligated to offer help beyond the scope of the product itself or its value, and any assistance provided will be focused on the product and its associated warranty or purchase terms.
• HealthyLine reserves the right to void any warranty or refuse support in the rare event of customer dishonesty, scam, false publications, or abuse of HealthyLine and/or its personnel.