Shipping & Returns
Return and Warranty Policies
All mats are carefully hand-made by highly qualified specialists. Then, every component is tested on different stages of manufacturing. After assembly, mats are tested for 35 points including zero EMF, heat level, heating time, size, weight, packaging, quality of stones, number of layers, level of negative ions, infrared, and several measurement tests. PEMF and photon are tested too (on certain models). After being shipped from the factory to our warehouse, we test it again before shipping to customers. A box may appear to have been opened because we check the product and add printed materials and accessories.
Although we produce extremely durable products with the lowest defect rate in the industry and triple-stage quality control, we still provide a 45-day risk-free trial and hassle-free 365-day warranty coverage.
45-Day Risk-Free Trial
With your purchase of a HealthyLine mat, you will enjoy a 45-day risk-free trial. If you are not completely satisfied with your purchase for any reason you can send it back for a refund of the price of the product. If you think you may return your mat during your trial period, please use it with care and always cover it with a towel or blanket. The unit must be in good condition, without smell, stains, or damage.
The cost of shipping will be deducted from your refund amount even if you did not pay for shipping. Buyer assumes responsibility for return shipping for returns for a refund. If you need a warranty exchange, free shipping is provided for the contiguous 48 states; Hawaii, Alaska, Canada, and all other international customers will be responsible for shipping both ways for all replacements, exchanges, and returns, regardless of the reason.
In order to return your mat, please follow these 3 steps:
- Send an email to firstname.lastname@example.org with your intent to return and your reason.
- After receiving a reply with acknowledgment of the return please ship the product along with a note explaining the reason for the return to
2609 East 14 Street
Brooklyn, NY 11235
- After you have shipped the unit, please wait until it is delivered to our warehouse and then email us your tracking number. Once the tracking confirms the delivery, we will process your refund immediately. Without providing the tracking information your refund may be delayed.
Note: Reason for return is only asked so we can continue to improve our products and services. You may return your product during the return period for any reason or no reason at all.
We also offer a lifetime trade-in policy. At any time you may trade in your mat to get half of its purchase price towards a new mat that is the same price or more.