Return and Warranty Policies
All of our mats are carefully hand-made by highly qualified specialists. Every component is tested at different stages of the manufacturing process. After assembly, our mats are tested for 35 points including EMF insolation, heat level, heating time, size, weight, packaging, quality of stones, number of layers, level of negative ions, infrared, and several other measurement tests. After being shipped from the factory to our warehouse, we test the products again before shipping them out to our customers. You may receive a box that appears to have been opened before. This is because we checked the product and added additional printed materials and accessories.
Although we produce extremely durable products with the lowest defect rate in the industry and triple-stage quality control, we still provide a 45-day risk-free trial and hassle-free 365-day warranty coverage.
45-Day Risk-Free Trial
With your purchase of a HealthyLine mat, you will enjoy a 45-day risk-free trial. If you are not completely satisfied with your purchase for any reason, you can send it back for a refund equal to the price of the product. If you think you might return your mat during your trial period, please use it with care and always cover it with a towel or blanket. The unit must be returned in good condition without smell, stains, or damage.
The cost of shipping will be deducted from your refund amount even if you did not pay for shipping. Buyer assumes responsibility for return shipping costs of a refund. If you need a warranty exchange, free shipping is provided for the continental 48 states; Hawaii, Alaska, and Canada. All other international customers will be responsible for shipping both ways for all replacements, exchanges, and returns regardless of the reason.
In order to return your mat, please follow these 3 steps:
- Send an email to firstname.lastname@example.org with your intent to return and your reason.
- After receiving a reply with acknowledgment of the return please ship the product along with a note explaining the reason for the return to the address below:
2609 East 14 Street
Brooklyn, NY 11235
- After you have shipped the unit, please wait until it is delivered to our warehouse and then email us your tracking number. Once the tracking confirms the delivery, we will process your refund immediately. Not providing the tracking information may cause your refund to be delayed.
Note: Reason for return is only asked so we can continue to improve our products and services. You may return your product during the return period for any reason or no reason at all.
After 45 Days
In some special cases, we may accept the return of a good, working condition mat even after your 45-day trial period has expired. If this is the case, you will have up to 6 months to return your purchase, but we maintain the right to charge a restocking fee of up to 20-50% depending on the condition of your mat after inspection. Some restrictions may apply. Contact us for details.
We also offer a lifetime trade-in policy. At any time you may trade in your mat to get half of its purchase price towards a new mat that is the same price or more. In our Trade-In program, the condition of your mat doesn’t matter at all. It could be damaged or non-working. You still have 50% value in that product without time limitation. If you have a working mat that is in good condition, you can submit that in for an upgrade at full value towards the purchase of another mat priced at 2x or more the price of the trade in value. (Note: Duvets, covers, and bracelets are not covered by this program)