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HealthyLine Support
You’re not alone in your healing journey with HealthyLine. From choosing your new product to upgrading it years later, and everything in between, our team is here to help.
FIND HELP HERE
You’re not alone in your healing journey with HealthyLine. From choosing your new product to upgrading it years later, and everything in between, our team is here to help.
Get answers to our most frequently asked questions.
If our cells were a battery, PEMF therapy would be the charger, enhancing our bodies’ overall functioning at a cellular level. PEMF involves sending energy waves towards pained areas of the body. The waves pass through completely and increase the spin of the electrons, ultimately stimulating and exercising the body’s cells. As a result, wellness levels are improved, and the body may function more efficiently.
Healing benefits of PEMF:
*PEMF is not suitable for those with a pacemaker, metal implants, or those pregnant. However, you will benefit from infrared at a lower temperature setting (30-35) without the PEMF feature.
Typically our small mats are intended for specific areas of pain or for portability. The best way to gauge what size mat to get for your full body wellness management is based on your height.
After use, set the mat to a high temperature to allow any moisture to evaporate. After 15-20 minutes, unplug the mat and power down the controller. Do not leave your mat unattended while it’s on.
Ready to let the healing begin? Get started with our videos and product guides.
Every HealthyLine product is handmade by highly qualified specialists and tested throughout the manufacturing process. After assembly, our products are re-tested for EMF, heat level, heating time, size, weight, packaging, quality of stones, negative ion levels, FIR levels, and more.
When an order is placed, we test the product(s) again, for 1 – 3 business days, before shipping them to our customers. Depending on your shipping address, standard shipping takes 2 – 5 business days, and expedited shipping takes 2 – 3 business days.
Despite producing highly durable products with the lowest defect rate in the industry and triple-stage quality control, we still provide a 90-day risk-free trial and hassle-free warranty coverage for up to five years.
If your order is $2,500 or more, a HealthyLine representative will contact you to confirm your order before shipment. If we can’t reach you or if the contact information provided is incorrect, we will put the order on hold until you contact us.
To deliver your product safely and on time, HealthyLine strictly ships products through top national and international carriers, including FedEx, UPS, and USPS. Once your product is shipped from our warehouse, you will receive a confirmation email with tracking information.
If an issue arises during shipment, we are happy to offer assistance to the best of our ability. However, there is often little action we can take once a shipment leaves our warehouse. If the tracking information for a shipment shows delivery or shipment issues, it is important to reach out to make a claim with the carrier and inform us of the situation within 3 days. After 3 days, we will not accept claims without a valid police report.
For your most restorative, healing experience, knowing how to safely use your product is key. Keep reading for easy tips to help you get the most out of your personal oasis for years to come.
Where you can use your mat depends on the kind of mat you purchase. Our more flexible mats have a wide range of applications from flat surfaces to chairs, against the wall, and more. However, if you have a mat with PEMF, it will be much firmer. As a result, these mats are limited strictly to the floor, bed, massage table, or couch.
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Our customer service team is here to help you find answers. If you have any additional questions, call us or send an email.
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