HealthyLine warrants that all new HealthyLine-branded products sold directly through the HealthyLine website or sold through any legitimate distribution channel, including Amazon, are free from defects in material and workmanship when used under normal conditions in accordance with instruction and common sense. Damage, negligent use against instruction or common sense, or alteration will void the warranty.
Starting August 1st of 2020, the following new AC-powered mats and controllers made by HealthyLine include a free 5-Year Limited Warranty (further: 5-Year Warranty). For a detailed list of products that include a 5-Year Warranty coverage period, please refer to our detailed Warranty Coverage Period List.
The 5-Year Limited Warranty applies to purchases made from the HealthyLine website as well as from authorized retailers of HealthyLine from any territory or platform. Warranty coverage applies to NEW original products only and is not transferable to another product with a different serial number, unless replacement takes place.
To enact the 5-Year Warranty, you will need a valid proof of purchase such as a PayPal record, Amazon email, credit card statement, store receipt, or invoice. When you receive your product, we encourage you to register your heating device with the serial number and all other required information here. The serial number can be found on the warranty card (if included) and on the back of the mat right under the product tag.
If a product is defective, and the defects do not include physical damage caused by incorrect or negligent use, within 5 years of receipt of the product, you may obtain a free replacement from HealthyLine (may be a new or refurbished model depending on availability and the condition of your product). Each year of the 5-Year Warranty has related terms and conditions related to shipping costs and deductibles.
Please note: If the product you return does not appear to be defective or has clearly been damaged by the user, we will ship it back to you (at your expense) or offer a trade-in or dispose of it if you refuse to take it back. Hawaii, Alaska, and all international customers will be responsible for shipping both ways for all replacements, exchanges, and returns regardless of warranty term.
For terms and conditions related to the 5-Year Limited Warranty, please refer to this page.
HealthyLine Customer Support