5-Year Limited Warranty Terms and Conditions

 

 

Year 1

For the first year of your HealthyLine product’s 5-Year Warranty, you are required to ship the mat to us for inspection. If we find that there is in fact a manufacturing defect with your product, we will refund your shipping cost and send you a replacement free of charge (US only).

Please note that if it is deemed that there is no manufacturing defect in regard to your product (ie. defect resulting from improper use, no defect at all, etc.) we will not reimburse you for the shipping cost and you will be responsible for the return shipping to your address.

Controller replacement is free and includes free shipping (US only).

Year 2

For the second year of your HealthyLine product’s 5-Year Warranty, you must cover the cost of shipping both ways. Replacement of malfunctioned items will be subject to a 10% deductible of the retail cost.

For example: if after 20 months of use your $1,500 mat malfunctioned, we will replace it for you. You would only pay $150 and the cost of shipping between you and our NYC warehouse.

Controller replacement is free, but the shipping cost is your responsibility ($10 within the USA; and $30 Internationally).

Year 3

For the third year of your HealthyLine product’s 5-Year Warranty, you must cover the cost of shipping both ways. Replacement of malfunctioned items will be subject to a 20% deductible of the retail cost.

Controller replacement is free, but the shipping cost is your responsibility ($10 within the USA; and $30 Internationally).

Year 4 and 5

For the last two years of your HealthyLine product’s 5-Year Warranty, you must cover the cost of shipping both ways. Replacement of malfunctioned items will be subject to a 30% deductible of the retail cost.Controller replacement is free, but the shipping cost is your responsibility ($10 within the USA; and $30 Internationally).

*All replacements are made with a new or a refurbished mat in the same or better condition as your current one. All refurbished mats are fully checked, cleaned and sanitized.

 

5-Year Limited Warranty – FAQs

The Premium 5-Year Accidental Protection Plan (further: 5-Year Protection Plan) can only be purchased for new mats sold after August 1st, 2020 within the following series: TAO, TAJ, Rainbow, Chakra, SOFT, Blanket, Pet, Mesh, Platinum, 360 Wrap, and any new series first released after 2019.

At the time of purchase (or within 60 days of purchase), you can purchase a 5-Year Accidental Protection Plan directly from us for the price of 15% of the product retail value. This plan will cover you for 5 years for the following issues:

  • If you accidentally damage your mat during normal use (intentional damage will not be covered). Normal accidents include scratches, wetness, sweat, water damage, pet damage, dirt, burns, extensive use leading to malfunction, electrical shortage etc.
  • If your item was stolen and you can provide a verifiable police report.

All accidental replacements are subject to a 20% deductible and the shipping cost. In some cases, we might ask you to dispose of your damaged mat. For such cases, special disposable instructions will be provided.

Please note: accidental coverage is void after 2 replacements during the covered period.

In addition, this accidental plan will cover your first deductible fees for the Free 5-Year Limited Warranty.

For example: You purchased a $1,500 mat and a 5-Year Protection Plan for additional $225. If, after 59 months of use, your mat begins to malfunction, we will replace it for you at no cost: you won’t have to pay for shipping (within the 48 continental states), and a replacement deductible fee of 30% of the retail cost will be void.

If another time your guest accidentally burns the mat or spills a bottle of vinegar on it, we will replace it again within the 5-Year Protection Plan. Since it is accidental damage, you will pay a 20% deductible ($300) and the shipping cost for damaged and replacement mats.

Serial number registration is required for this plan.

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