Frequently Asked Questions
What Makes HealthyLine Special?
The defining characteristic of HealthyLine is our diversity of products. HealthyLine believes that the best way to promote better wellness is to make the experience as close to personalized as possible. As a result, our products have a wide range of therapies (PEMF, Photon light, etc.), and each series comes in multiple different sizes to closely match all possible needs of our customers. We work with each person to best match a product to their requirements to facilitate the optimal results. Take a moment to look at our catalog and play with the filter feature to see the array of choices.
Understanding Your Mat
Why would I want to use one of your mats?
Our mats are designed to improve your wellness with natural therapies that help enhance blood circulation and cell metabolism. Causing these two processes to happen within your body can help to reduce pain, strengthen the immune system, relieve insomnia, ease inflammation and stiffness, alleviate stress, improve moods, and much more. You will also experience accelerated detoxification that helps with the overall way you feel. Better wellness is a big step towards a better life. To learn more in-depth information about what our products can do for you, refer to our information resources.
Why would I want a mat with PEMF?
PEMF in combination with gemstone heat therapy offers the most effective wellness experience we offer. In 2011, Dr. Oz featured one of these devices as a breakthrough in medical technology. It has been at the forefront of many clinical studies. PEMF is one of the most potent natural therapies available because it improves the wellness of your cells. To learn more about what PEMF can do, visit our PEMF resource page.
Why would I want a mat with photon lights?
Photon light therapy is most beneficial when it comes to improving your mood and helping to stimulate cell growth. This is great for helping to restore your energy levels and your complexion. Daily use can help alleviate skin conditions and neuropathy pain. To learn more about what photon light therapy can do, visit our resources.
Is PEMF dangerous?
You cannot use PEMF if you have a pacemaker. Other than that, it is completely safe. PEMF is an all natural form of therapy. It replicates magnetic frequencies exactly the same as the ones the Earth emits. It has no side effects and you can use it for as long as you want. You should avoid PEMF therapy if you are pregnant or planning on becoming pregnant. If you have any doubts about whether PEMF is safe for you, consult your healthcare professional before using it.
Most other PEMF devices that I see are typically $2000 or more, why is yours so much less if it also has the gemstone technology?
Our PEMF technology is one creates one of the best devices on the market for wellness management. The reason ours is so much cheaper is that our price point is solely determined by what it costs us to make, and not what a person who is ill or pained is willing to pay for it. These devices are meant to help people in need, and that always comes first.
Are your mats EMF-FREE?
Yes, all of our mats must pass multiple quality assurance tests for EMF filtration. Various layers within each mat work to block and eliminate EMF radiation. To see an EMF test conducted on a HealthyLine mat, watch here.
Where do the far infrared rays come from?
The process of heating the gemstones in your mat generates the FIR. We use jade, amethyst, and tourmaline specifically because they naturally release FIR.
Where do the negative ions come from?
The negative ion exposure also comes from the gemstones. Heating them releases both FIR and negative ions.
Choosing Your Mat
You offer such a wide variety of products. How do I pick the one that is right for me?
On a basic level, every mat will help you improve your wellness through pain and stress management. If this is all you are looking for, you can’t go wrong with any of them. If you require more specific attention, we suggest you look into PEMF and Photon light further. For instance, you will learn that PEMF further helps improve the functionality of your cells. Familiarizing yourself with these individual aspects will make choosing easier. We recommend everyone try a mat with PEMF for the most effective experience. As always, if you have any questions about this process, consultations are free.
How do I choose the correct sized mat?
Typically our small mats are intended for specific areas of pain or portable reasons. The best way to gauge what size mat to get for full body wellness management is your height. It breaks down like this:
- 5’5” and under – 60” x 24” sized mats
- 6’0” and under – 72” x 24” sized mats
- 6’1” and over – 76” x 32” or 80” x 40” sized mats
Can pets use your mats?
Yes. In fact, pets tend to love lying on the warm surface of the mat. If you are planning on having your pets use the mat, we highly suggest using a cover to protect it from any accidents. Always keep an eye out and make sure your pet doesn’t chew or scratch the cable, controller or mat itself. We suggest keeping it warm, rather than hot, when your pet is using a mat. Fun fact: we are currently working on designing a unique series of pads for pets with a more appropriate heat range and special protection. If you have any questions regarding this upcoming product, contact us at email@example.com.
How do I know which gemstones to pick?
When it comes to gemstones, choosing a mat with mixed stones is the best way to go unless you already have a personal preference. Newer models use crushed amethyst, jade, tourmaline, and obsidian gemstones that better conform to your body. Some older models have larger stones because some people enjoy feeling them as they heat up on their body. Amethyst creates a soothing effect that is beneficial for relaxation and detoxification. Tourmaline works well for revitalization. Jade and obsidian are excellent stones to use in conjunction with other stones. Learn more about the gemstones here.
Are your mats available in 220V power?
Yes, the TAJ, TAO, Rainbow, Soft, JT Light, and Blanket mats do come in 220V versions. For the ones that do not, you simply need a power converter. You can purchase one from us or use one of your own. Please contact us to confirm the availability of the mat you would like before purchasing.
Using Your Mat
Are your mats safe for me to use?
Yes our mats are safe. Each mat is comprised of natural elements that have shown no adverse effects after hundreds of clinical studies. However, before purchasing one, you should be aware that there are certain conditions and situations in which using them may become potentially hazardous. A mat with PEMF can cause problems for individuals with a pacemaker. If you have a pacemaker, you can still use the mat with the PEMF function turned off and at low heat, but we strongly suggest consulting your doctor first. Another critical caution is for women who are pregnant. We do not recommend using the Inframat Pro if you are or are trying to become pregnant. To see a complete list of contraindications, please refer to the chart found on this page.
Where can I use my mat?
Where you can use your mat depends on the kind of mat you purchase. Our more flexible mats have a wide range of applications from flat surfaces to chairs, against the wall, and more. However, if you have a mat with PEMF, it will be much firmer. As a result, these mats are limited strictly to the floor, bed, massage tables, and couches.
Can your head be on the heated part of the mat?
Your head should not be exposed to heat, and so each mat has a space without any heat or PEMF where the head should be.
Can I sleep on my mat all night?
Yes, there are no limits to the duration of use. If you are planning on sleeping on it, we suggest you use a slightly warm comfortable temperature (max of 40°C/104°F) and not to use a temperature that is too hot. The general rule is higher temperatures for shorter periods of time and lower temperatures for extended use. Make sure to drink plenty of water to avoid symptoms of dehydration.
Can I lie directly on the mat?
Of course you can. A lot of people enjoy feeling the hot stones against their back. However, we recommend operating the mat at a medium to a low setting to avoid sweat damage and stains. Otherwise, you should cover it with a pad or towel of your own, or you can purchase one from us.
What kind of control do I have over the heat settings?
You can set your exact desired temperature to the degree up to 70° C (158° F). Additionally, the mat will regulate the heat so that if it gets too hot, it will turn off and if the temperature drops it will heat up again.
What kind of time setting does it have?
Most mats can be set to a heat cycle of 3, 6, or 12 hours. This varies depending on the controller that you have. The PEMF alternates 20 minutes on, 100 minutes off for 4 cycles. 20 minutes is all that is needed to receive the full daily benefits of PEMF. However, you can easily turn it right back on if you wish to continue PEMF treatment.
I have surgical implants, can I use this mat?
It is always best to consult your doctor about this. It should be okay to use it on a low temperature, but please be sure before you try. It will be a different answer for each person.
Is there an ideal temperature to use the mat?
We recommend that you begin at 37 °C, the average temperature of the human body. Gradually adjust from there until you find a heat setting you are comfortable with. You can cover your mat with a blanket or towel to trap heat inside, making it hotter. The same blanket or towel can also guard your skin if the stones feel too hot for you. As a general rule of thumb:
- 35-40° C (95-104° F) for overnight use
- 45-55° C (113-131° F) for 2 hours or more
- 55-65° C (131-149° F) for 30-90 minute sessions
- 65-70° C (149-158° F) for 30-60 minute sessions
When I choose my temperature, why does it always switch to something lower?
When you do this, you are choosing your desired temperature. From there, the mat will return to displaying the current temperature of the mat and gradually increase until it reaches your selection.
Shipping and Returns
How long does it take for my order to ship?
We ship all orders within 24 hours of them being placed.
What shipping carriers do you use?
We use FedEx, UPS, and USPS to accommodate and process orders placed throughout the day promptly.
How do I track my package?
When your order is shipped you will receive a confirmation email with the carrier and the tracking number. Go to that carrier’s website and enter your number to track your package.
Do you ship internationally?
Yes, we ship to any country worldwide.
How much does international shipping cost?
International shipping has a flat rate depending on the desired destination. To determine this flat rate, just add the item to your cart and enter the country in which you want to have it sent.
Warranty and Protection
This is a significant investment. What if I don’t like it?
We realize these devices come with a significant price tag. It is important to us that you are satisfied with your purchase. This is why we offer a 45-day trial period in which you can test your order and determine if you like it. If you don’t, you can return it in working order for a full refund. You will only have to pay the shipping. Read more about this policy here.
What kind of protection does my mat have?
Every single mat comes with a one year warranty (365 days from the date of purchase) that covers any instances of a manufacturing defect. If your mat malfunctions, we will replace it. Read more about this policy here. If something occurs after this warranty period has expired, your mat will always have value. Your mat has a lifetime trade-in value of 50% its original cost. If you want to get a new mat you can send in your old one, regardless of condition, and receive this credit towards your new purchase. It doesn’t matter how long you have had it or what happened to it, you can still get credit for it. If your controller stops working after a year, you can simply purchase a replacement here.
I want a bigger/better mat and I want it now! Do I have to buy another full-priced product?
All of our products have an upgrade policy. If you decide you want a bigger mat or one with more features, you can trade your current working mat in for FULL value to be placed towards a new product(s) of any kind equal to or greater than twice its value. Never lose money on your purchase. This program allows people to stay up to date with the newest and most advanced models without having to pay full price each time. Read more about this policy here.