FAQ

General Questions:

Q: Is there any discount for your product?

Q: Are there any groups of people you can give discounts to?

Q: Can you use those pads at night on a bed and how comfortable are they?

Q: Can you use this pad every day to be safe and healthy and do you need to hydrate before and after?

Q: I actually would like to know if this is the same construction as those $4000 pads?

Q: Can you tell me the country where this pad was made?

Q: I saw some stone pads online that are very thick. Something like 3″ or 7-9 cm. Why are your pads just 1.2″or 3 cm?

Q: I saw some pads on-line that have a build in cover sheet. Why does yours not have it?

Q: Is jade just as good as or better than tourmaline or amethyst?

Q: Who is the manufacturer of this pad?

Q: What is a centimeter? I know only inches.

Q: I was wondering if you sell the electrical parts for heated mattress? I have two from some other company Therasage. They do not get hot anymore. Is it possible to change the electrical part?

Q: Can you tell me what country made this product?

Q: How big is the item? Does it get hot to the touch when it heats up?

Q: How’s the emfs on this pad?

Q: Do you have the mfr name of the pad?

Q: Do you know how many microns is the infrared wavelength.

Q: What do you recommend to cover its surface when in use?

Q: What are Photon wave numbers?

Q: Would you please advise if the pad is designed to be slept on overnight, how long the automatic shut off?

Q: There is a little silver button on the auto controller that says EMF, but it doesn’t move. It is just stuck there. Is that how it is supposed to be?

Q: Where does the FIR come from? From the stones?

Q: Do you offer this with a mixture of Jade, Tourmaline and Germanium stones please?

Q: Can I use it for my pets? I have a sick cat and I read on-line that those heating stone pads can cure pets.

Q: I noticed some smell on the first use. It’s similar to new car smell. Do you think the smell will eventually go away and what has caused it?

Q: Is there a phone number I can talk to you?

 

 

Healthy Line Mats vs “Other” Mats Questions:

Q: Do you consider your pad to be as good as the Richway Bio Pad that has Amethyst and tourmaline stones?

Q: Have you tried and experienced both?

Q: Richway had problems with their heat control unit malfunctioning and had to upgrade it also. Do you think your heat control unit is as good as Richway’s is now?

Q: I am a functional health doctor and would like to use in my clinic and offer to my clients. How does this compare to Richways Biopad? Thanks – Dr. Hoover.

 

 

“How to Use?” Questions:

Q: If I sleep with it on all night long, what temp do you recommend?

Q: I need to know this for my clients and also for myself. The manual shows a temp ranging from 10-75 Celsius but that does not tell me temps in F?

Q: Can you use this pad every day to be safe and healthy and do you need to hydrate before and after?

Q: I received your Healthy Line pad and the instructions do not give out how long a time to lie on it and at what temp.

Q: How often is it recommended to be used and for how long?

Q: I received the pad and am curious why it doesn’t say time frames of how long to stay on it for and at what temperature?

Q: Like you said customers want the high temperature. I am using this pad in hopes it can kill cancer cells because I have uterine cancer and read high heat kills them and Japan and Germany use high heat in cancer therapy. Am I doing something wrong not to get my pad to stay on the high heat?

Q: If a person lies on their stomach can it hurt implants?

Q: If I was to charge my client for a session, should I leave on anywhere from med-high for around 30 min so they get a benefit?

Q: I would like to know if it is safe to use this pad on a bed or if it requires a flat, sturdy surface to prevent damage?

Q: Your full pad size is 200 x 80 cm. Size where heating stones are…???

Q: Is there an automatic shut-off on this item? If so, after how many minutes?

Q: How fast does your mattress get to high temperature?

Q: Do you know how many microns is the infrared wavelength.

Q: What do you recommend to cover its surface when in use?

Q: Do you use it overnight and every night?

Q: On the remote control there is no switch for the ions, and pressing the little metal button does nothing. What am I missing?

Q: What are Photon wave numbers?

Q: How do you suggest that I treat my head?

Q: I do have one question: the controller has a chrome like contact point that is for the emf? Why does the green light go on momentarily and then go off when I touch this contact point? Is the light supposed to stay on to let me know that function is active?

Q: OK, so I finally received the pad and have been using it for over a week. I see some minor benefits, however no matter how high I set the temperature, even as high as 65 degrees, with a blanket over me and a thin towel under me, I do not sweat. My body temp does not increase hardly at all. Can you tell me what I am doing wrong. All the literature I read says you should sweat like in a sauna?

Q: Can I lie on the pad in pants with zipper and metal buttons, or is metal on your body not a good idea? And what about a watch?

Q: Would you please advise if the pad is designed to be slept on overnight, how long the automatic shut off?

Q: There is a little silver button on the auto controller that says EMF, but it doesn’t move. It is just stuck there. Is that how it is supposed to be?

Q: I notice that the stones near the bottom of the pad do not heat up. Is it supposed to be that way?

Q: My friends use those pads to calm down their kids. Kids are hyper all day, but when they put them on the pad – they almost immediately sleep and feel great all day after. What temperature you recommend for kids?

Q: Can I use it for my pets? I have a sick cat and I read on-line that those heating stone pads can cure pets.

 

 

Temperature Questions:

Q: What is the temperature that it works at? Is it adjustable?

Q: What is high temp of this pad and how does it compare to Richwayusa models?

Q: When I put the temperature to 70 it switches down to 52 almost immediately. I cannot get it to stay on this high temperature.

Q: If I sleep with it on all night long, what temp do you recommend?

Q: I need to know this for my clients and also for myself. The manual shows a temp ranging from 10-75 Celsius but that does not tell me temps in F?

Q: Like you said customers want the high temperature. I am using this pad in hopes it can kill cancer cells because I have uterine cancer and read high heat kills them and Japan and Germany use high heat in cancer therapy. Am I doing something wrong not to get my pad to stay on the high heat?

Q: Does it maybe lose heat on the area that does not get as hot as the last two inches on the left?

Q: Why was temperature fluctuating so much!

Q: If I was to charge my client for a session, should I leave on anywhere from med-high for around 30 min so they get a benefit?

Q: Are the stones hot to the touch or only hot when you lie in them?

Q: How fast does your mattress get to high temperature?

Q: Do you know how many microns is the infrared wavelength.

Q: What do you recommend to cover its surface when in use?

Q: My friends use those pads to calm down their kids. Kids are hyper all day, but when they put them on the pad – they almost immediately sleep and feel great all day after. What temperature you recommend for kids?

 

 

Shipping Questions:

Q: How much are shipping charges to Australia?

 

 

Power and Adapter Questions:

Q: Do you have / sell 220V-240V pads?

Q: If I buy it for my mom who lives in Europe, will the regular adapter be enough to use this pad with 220V, or do you recommend another adapter?

Q: I live in New Zealand and would like to know if your infrared pad is compatible with the 220 volts we have here?

Q: The plug in cord is so short; can I get a heavy duty extension cord to be able to run off my massage table!

Q: Can you tell me the amount of volts/watts/amps it uses? I want to check how much it costs per hour to use.

Q: Is this pad 110V?

 

 

Controller Questions:

Q: What is the number that your controller shows?

Q: When I put the temperature to 70 it switches down to 52 almost immediately. I cannot get it to stay on this high temperature.

Q: Does the power have on and off switch?

Q: On the remote control there is no switch for the ions, and pressing the little metal button does nothing. What am I missing?

Q: I do have one question: the controller has a chrome like contact point that is for the emf? Why does the green light go on momentarily and then go off when I touch this contact point? Is the light supposed to stay on to let me know that function is active?

Q: The dial goes weird when up to high; the dial may say 70 then slip back to 55 in just a slight turn.

 

 

Warranty Questions:

Q: If your heat control unit breaks what kind of warranty do you have?

Q: What is the warranty on this item?

Q: What is covered by the warranty?

Q: What is the warranty on the pad and is it effective as an all jade pad? Is it well made? We see that there are many offered at much higher prices. Could you tell us the difference between this and ones that are priced more in the $1900.00 range?

Q: Is there a phone number I can talk to you?

 

 

Mat’s Maintenance Questions:

Q: Could or would you send directions how to clean & maintain my item please?

Q: Can you tell me the amount of volts/watts/amps it uses? I want to check how much it costs per hour to use.

 

 

Troubleshooting Questions:

Q: OK, so I finally received the pad and have been using it for over a week. I see some minor benefits, however no matter how high I set the temperature, even as high as 65 degrees, with a blanket over me and a thin towel under me, I do not sweat. My body temp does not increase hardly at all. Can you tell me what I am doing wrong. All the literature I read says you should sweat like in a sauna?

Q: There is a little silver button on the auto controller that says EMF, but it doesn’t move. It is just stuck there. Is that how it is supposed to be?

Q: I notice that the stones near the bottom of the pad do not heat up. Is it supposed to be that way?

Q: Where does the FIR come from? From the stones?

Q: The dial goes weird when up to high; the dial may say 70 then slip back to 55 in just a slight turn.

Q: I noticed some smell on the first use. It’s similar to new car smell. Do you think the smell will eventually go away and what has caused it?

Q: Is there a phone number I can talk to you?

 

 

 

Answers:

 

 

 Q: Is there any discount for your product? 

A: One way to get additional discounts is to buy through pre-order. If you pay us now and agree to wait up to 90-120 days, you save an additional 10%. You will get your order in up to 90-120 days, even if it is currently in stock in New York. That helps us to maintain a correct and full inventory in our NYC warehouse.

 

 

Q: Are there any groups of people you can give discounts to?

A: Yes, we provide an extra 5% discount for people with serious illnesses if they have a doctor’s recommendation for a heating pad, people with Medicaid or Medicare, soldiers and officers, and some other special groups. The very best discounts are provided for a wholesale purchase of at least 5 items paid at the same time. To get it we recommend for you to contact your neighbors or friends to make one consolidated order and save money on each item. All discounts must be requested before purchase.

 

 

 Q: Can you use those pads at night on a bed and how comfortable are they?

A: You can use one at night for up to 12 hours. We suggest you use a slightly warm comfortable temperature (up to 50°C = 122°F) and not to use a temperature that is too hot. It is as comfortable as stone pads could be. It’s not the same as a spring mattress or a foam mattress. It has a flexible surface but is made of hard stones. Most people enjoy lying down on this pad but don’t expect a soft mattress comfort. It’s different.

 

 

 Q: I live in New Zealand and would like to know if your infrared pad is compatible with the 220 volts we have here?

A: In order to use our pads at other voltages please purchase a simple power converter for 220V to 110V. For small pads you need up to 100W and for large pads up to 300W. If you have a problem finding one – please let us know and we will get it for you. However, we suggest that you find one locally since shipping one from the US would increase shipping costs to your country.

 

 

 Q: Do you have / sell 220V-240V pads?

A: We make a limited amount of our products with 220V-240V.  The ones that we do will have it listed on their details.  However if there is one that you are interested in that does not come in your voltage, consider getting a power converter (see question above).

 

 

 Q: If I buy it for my mom who lives in Europe, will the regular adapter be enough to use this pad with 220V, or do you recommend another adapter?

A: It should be used with a converter, not just an adapter. You can buy a good one on-line for $10-$30 or ask us to get one for you. However, we suggest that you find one locally since shipping one from the US would increase shipping costs to your country.   [It must be step-down from 220V to 110V with power of 300W.]

 

 

 Q: What is the temperature that it works at? Is it adjustable?

A: It is fully adjustable from 30°C (85°F) to 70°C (160°F).

 

 

 Q: What is high temp of this pad and how does it compare to Richwayusa models?

A: The highest temperature is approximately 70°C = 160°F. Our customers who have tried our models found our product far more superior than any other competitors’ pads.

 

 

Q: What is the number that your controller shows?

A: This number is the surface temperature in degrees Celsius. In order to get the maximum temperature please cover the pad with a blanket. Turn the knob on “LOW” to get ~30°C, on “HIGH” to get ~70°C, and in the middle should be around ~50°C.

30°C = 86°F;

40°C = 104°F;

50°C = 122°F;

60°C = 140°F;

70°C = 158°F

 

 

Q: When I put the temperature to 70 it switches down to 52 almost immediately. I cannot get it to stay on this high temperature.

A: When you turn your knob “to 70°C” it shows your desired level. After a second it shows you the actual current temperature. If you didn’t lie down on the pad or cover it with a blanket – heat from the stones will dissipate into the air. To get to 70°C please cover the pad.

 

 

 Q: If I sleep with it on all night long, what temp do you recommend?

A: If you have any health problem we recommend you ask your doctor first. In general you should choose a comfortable temperature for any multi-hour session. It should be near your body’s comfort zone – 40-50°C

 

 

 Q: I need to know this for my clients and also for myself. The manual shows a temp ranging from 10-75 Celsius but that does not tell me temps in F?

A: Please look above for the Celsius vs. Fahrenheit table or search Google or calculator for this conversion. Approximately Fahrenheit = (Celsius x 2 + 32), but exact formula is °C x 9 / 5 + 32 = °F

 

 

 Q: Can you use this pad every day to be safe and healthy and do you need to hydrate before and after?

A: You can use it every day if you want to. It is an enjoyable process. We suggest at least a few times a week for 30 minutes. Some patients use it every day for 12 hours or more. And have great results. You should worry about hydration if you’re using hot temperature or are sweating during its use. If you sleep on it using ~40°C, then standard water drinking habits should be fine.

 

 

 Q: I received your Healthy Line pad and the instructions do not give out how long a time to lie on it and at what temp.

A: Time and temperature are for you to choose. Some medical conditions require one hour and some people with health issues use it all the time to feel well again. For pure pleasure people use it from one hour on high temperature to 12 hours on warm temperature. You can ask your doctor about your individual case or try and see what suits you best. Start with warm temperature of 40-45°C for 30 minutes and see if you like it and if it’s enough for you. For a sauna effect go to maximum temperature and cover your body with a blanket (if your health condition permits; ask your doctor first).

 

 

 Q: How often is it recommended to be used and for how long?

A: You can use it as long as you like. Unless you have special needs you can use it from a few times a week for 30 minutes and up, to 12 hours every day/night. If you want a sauna effect, choose the maximum temperature suitable for your health and cover your body with a blanket. If you just want comfort, put the knob on the controller near the middle, at around 45-50°C

 

 

 Q: I received the pad and am curious why it doesn’t say time frames of how long to stay on it for and at what temperature?

A: It’s totally up to you what temperature to use and how long to stay on. You can choose a temperature for your comfort or turn up to the max, if you like sauna heat. All features of the stone therapy start with any level of heat and reach the best at 50°C and up.

 

 

 Q: I actually would like to know if this is the same construction as those $4000 pads?

A: Yes. All high quality pads made basically same way. The slight differences in insert layers don’t really affect any functionality. In fact our customers who own both brands prefer our line in all aspects. Our price is several times less because we don’t spend millions on advertising.

 

 

 Q: Like you said customers want the high temperature. I am using this pad in hopes it can kill cancer cells because I have uterine cancer and read high heat kills them and Japan and Germany use high heat in cancer therapy. Am I doing something wrong not to get my pad to stay on the high heat?

A: Consult your doctor/ oncologist before using this product. If you need to get high heat (ask your doctor first if it’s right for you) – please turn the knob to the right and cover your body and pad with any blanket (keep only your head uncovered).

 

 

 Q: Does it maybe lose heat on the area that does not get as hot as the last two inches on the left?

A: All our pads use the same very safe silicon heating wire under several layers. On some models, you might feel like not all stones are equally hot. It is totally normal and has absolutely no effect on functionality.

 

 

 Q: Can you tell me the country where this pad was made?

A: All pads are made for USA and Canada for 110V, but you can use it anywhere in the world as long as you plug it in through a power converter. You can buy one online for $10-$30 or ask us to get you one. For small pads 100W is enough, while big pads require 300W power.

 

 

 Q: I saw some stone pads online that are very thick. Something like 3″ or 7-9 cm. Why are your pads just 1.2″or 3 cm?

A: The normal pad should be 1.2″ or 3 cm. Thicker pads just have an extra foam layer – nothing else. All pads that are thicker are floor pads or made to substitute spring mattresses. We don’t offer this kind, unless it’s a special order. The main reason is not to suggest you one – it’s so bulky and heavy that delivery would cost you a fortune.

 

 

 Q: I saw some pads on-line that have a build in cover sheet. Why does yours not have it?

A: The reason for a built-in cover is to protect the pad from any dust and/or for pads used in dirty places or outside. It is costly and not practical, as usually you don’t need a cover for home use. If you think you need one – it costs you 10 times less to buy ANY cover separately in any bedding store.

 

 

 Q: Why was temperature fluctuating so much!

A: You might see that if you keep your pad open. As soon as you lie down on it or cover it, its temperature becomes more stable. Those precious stones give away heat to the air very quickly. Cover it and you’ll see the difference.

 

 

 Q: The plug in cord is so short; can I get a heavy duty extension cord to be able to run off my massage table!

A: You can buy long extension cords in any store or on-line for about $10-$20, or you can order on our site.

 

 

 Q: If a person lies on their stomach can it hurt implants?

A: Please ask your doctor about it. It depends on the temperature you choose. Make it warm instead of hot and it should not cause any problems.

 

 

 Q: If I was to charge my client for a session, should I leave on anywhere from med-high for around 30 min so they get a benefit?

A: Anywhere from 20-30 minutes is a good amount of time and is usually enough to enjoy its use and still get all benefits for the body. If you can allow for more time on the mat, then do so. It’s really up to you to decide how much longer you want your client on the mat.

 

 

 Q: Does the power have on and off switch?

A: Yes. The power button turns on when pressed one time. The second time you press it – it turns the unit off.

 

 

 Q: Do you consider your pad to be as good as others that have Amethyst and tourmaline stones?

A: If you compare Apple to Apple then our large size amethyst model, according to most of our customers, is as good as theirs and even better. But unlike some of our competitors who offer very few models, we offer about 40 models different in sizes, functions and type of stones. So, we believe that we have many models that are way better and few models that are too small to compare.

 

 

 Q: Have you tried and experienced products from your competitors?

A: We collect information from many of our customers who tried different brands. They confirm our product is way ahead of any other pads. We are working to make all customers’ reviews available for you on our website.

 

 

 Q: Some of your competitors have had problems with their heat control unit malfunctioning and had to upgrade it also. Do you think your heat control unit is as good as theirs is now?

A: We have a very simple heat control. It is simply a silicon wire that basically can’t malfunction. We consider it best to make those kinds of things simple and durable. Few settings are really needed and all functions are automated with one simple temperature knob.

 

 

 Q: If your heat control unit breaks what kind of warranty do you have?

A: If there is an issue with the controller unit malfunctioning– you’ll get a new one. Please don’t let it get wet or try to use it under water. We also ask you to not to hit it with a brick or a hammer. Obviously! However, if you use it normally – nothing will happen. But if a defect happens – we will take care of it for free. You are covered with our warranty, and even after expiration – you can ask us to fix it, and we will take care of any repairs at minimum cost.

 

 

 Q: How much are shipping charges to Australia?

A: Just simply place your item(s) in the cart as if placing your order.  Fill in your information as well and the shopping cart will give you the cost of shipping to your country.  This is the fee that you will be charged by us, nothing extra.  If you have your own shipping account – you can use it. You can also ask us to ship this item to a “shipping center” in USA (special service to save on shipping for international buyers). It’s a good way to save money

 

 

 Q: Is jade just as good as or better than tourmaline or amethyst?

A: Jade is a 100% natural stone like Amethyst. They have similar properties (features). Both gemstones are excellent in their use of Far Infrared. Tourmaline is best for Negative Ion, because we mix it with ceramic and special earth elements to enrich its level up to 700 on 2″ stones (Mesh) and 1500 on 1″ stones (Glue). They aren’t very different, so you can easily choose the model that’s best for you by its size and appearance.

 

 

 Q: Who is the manufacturer of this pad?

A: HealthyLine™ is the manufacturer of these pads.

 

 

 Q: What is a centimeter? I know only inches.

A: 1″ = 2.5 cm. One inch equal 2.5 centimeters.

 

 

 Q: What is the warranty on this item?

A: Every purchase comes with a full 365 day warranty.

 

 

 Q: I was wondering if you sell the electrical parts for heated mattresses? I have two from some other company and they no longer get hot anymore. Is it possible to change the electrical parts?

A: Unfortunately, that is not possible.  Each company uses different parts to get their end results.  There is no way we can say our parts will work on their mats and vice versa. Also, we use our own proprietary designed safe heating system that virtually can’t be broken (unless intentionally damaged with water or a sharp object). It’s impossible to replace that in another company’s pad.

 

 

 Q: I would like to know if it is safe to use this pad on a bed or if it requires a flat, sturdy surface to prevent damage?

A: Our pad can be folded, so it is absolutely safe for pads to be used on a bed or any other stable surface. Just be reasonable and don’t use it on a surface with a dangerous angle.

 

 

 Q: Your full pad size is 200 x 80 cm. Size where heating stones are…???

A: If you look at the picture you can easily judge the stone covered size. Usually it takes few cm (about 1″) off on each side. Check the description for exact information.

 

 

 Q: Is there an automadic shut-off on this item? If so, after how many minutes?

A: Since many customers prefer to sleep on our pads, our controllers are designed to auto shut-off after 12 hours. If you need to turn it off early – just use your alarm clock and press “power off” button after desire time period.

 

 

 Q: What is covered by the warranty?

A: For the period of the warranty we cover everything that is not your fault. Unlike any of our competitors we don’t charge a restocking fee for warranty issue – not in 2 weeks, not in 2 month and not in 12 month. If you have an issue with the controller – you get a free replacement. If you have an issue with the pad – send it back to us and get a new one.

 

 

 Q: What is the warranty on the pad and is it effective as an all jade pad? Is it well made? We see that there are many offered at much higher prices. Could you tell us the difference between this and ones that are priced more in the $1900.00 range?

A: Please see warranty information above or follow the link “warranty” on our website. Our pads are “well made” and considered the best on the world market. You can’t find better made pads regardless of price. If you ever do – please let us know.

 

 

 Q: Can you tell me what country made this product?

A: Our products are made in China but in a certified factory for “HealthyLine”. The full manufacturing process is under the supervision and control of HealthyLine.

 

 

 Q: How big is the item? Does it get hot to the touch when it heats up?

A: Size details are listed on each model. It gets hot to touch if you put it on high temperature.

 

 

 Q: Are the stones hot to the touch or only hot when you lie in them?

A: Electrically heated gemstones will be hot regardless if you lie down on it or touch.

 

 

 Q: How’s the emfs on this pad?

A: The Electromagnetic field (EMF) is better than on most cell phones. All of our newer mats have insulation on their wiring to cut out the EMF when in use.  On our older models, you can cancel out the EMF by touching the metal sensor on your controller.

 

 

 Q: Do you have the mfr name of the pad?

A: Yes, it is HealthyLine™

 

 

 Q: How fast does your mattress get to high temperature?

A: If the pad is covered or a person lies down on it starts to heat immediately and gets to the top temperature in about 20 minutes.

 

 

 Q: Do you know how many microns is the infrared wavelength.

A: It is between 8 and 14 um. On average it is 9.5 um.

 

 

 Q: What do you recommend to cover its surface when in use?

A: You can use a blanket or towel (better, a terry towel). The main point of the cover is to protect your body from direct contact with hot stones and to absorb your sweat to protect the pad. Whatever works for that purpose is fine to use.

 

 

 Q: Do you use it overnight and every night?

A: Many people use it every night overnight and more.

 

 

 Q: On the remote control there is no switch for the ions, and pressing the little metal button does nothing. What am I missing?

A: Negative ions and Far Infrared comes from the stones naturally. You can’t make it higher or lower. Amethyst and Jade are natural emitters of FIR and about 200+ ions when heated. Tourmaline is enriched with special ceramic and earth elements up to 1500+ Negative Ion per cm². Our older models have a metal button which cancels out the EMF when it’s pressed. Our newer models don’t have this button since they have special insulation to deal with EMF.

 

 

 Q: What are Photon wave numbers?

A: It is 660nm

 

 

 Q: How do you suggest that I treat my head?

A: It is not recommend using any part of the pad directly on your head – even pillow pads are used for neck or lower back. If you think you need to use it for your head – ask your doctor first!

 

 

 Q: I do have one question: the controller has a chrome like contact point that is for the EMF? Why does the green light go on momentarily and then go off when I touch this contact point? Is the light supposed to stay on to let me know that function is active? (This is for our older models)

A: It’s totally fine. When you press this chrome like contact point with your finger you take EMF out. Green light out means no more EMF left. All functions are active as long as temperature number appears.

 

 

 Q: I am a functional health doctor and would like to use in my clinic and offer to my clients. How does this compare to Richways Biopad? Thanks – Dr. Hoover.

A: It is the same functionality and at least the same quality level. On top of it our amethyst pads have build in Jade stones. We also have Tourmaline pads in our collection. You most likely will find our product the best.

 

 

 Q: Could or would you send directions how to clean & maintain my item please?

A: Our pads will stay clean for a very long time unless you use it without a cover or you spill something on. Clean it as you would clean any leather product. Use a slightly wet towel and DO NOT wash it. Clean it only with the power off or preferably while it is disconnected. There are no special instructions, just use common sense and it will be fine. If you keep the pad covered with dry towel all the time – you might not need to clean it for years.

 

 

 Q: OK, so I finally received the pad and have been using it for over a week. I see some minor benefits, however no matter how high I set the temperature, even as high as 65 degrees, with a blanket over me and a thin towel under me, I do not sweat, my body temp does not increase hardly at all. Can you tell me what I am doing wrong? All the literature I read says you should sweat like a sauna?

A: If you use high temperature and your body usually sweats in the sauna – just make sure you cover your body COMPLETELY (except your head). Put a thick blanket on your body in a way that only your head is in contact with the air. No other parts of your body should be uncovered. You will sweat as if you were in the sauna.

 

 

 Q: Also, can you tell me the amount of volts/watts/amps it uses? I want to check how much it costs per hour to use.

A: Small/medium pads use around up to 100W, large pad use 200W and extra large use 300-400W. As of 2015 average cost per 1000W/hr in USA = $0.12 It means if you use extra large pad for one hour every day you get 30 x 1 hr x 300W = 9000W. This means it would cost you $1 per month. If you use medium pad for 12 hours per every day it will cost you more: 30 x 12 hrs x 100W = 36,000W/hr Comes to $4.32 per month. All numbers are approximate.

 

 

 Q: Can I lie on the pad in pants with zipper and metal buttons, or is metal on your body not a good idea? And what about a watch?

A: It is fine as long as it’s not a metal piece related to your health. Watches or metal buttons do not interfere with the pad. Just be careful that the metal objects do not to damage your pad. The mesh models are especially prone to this type of damage. It might be easy for you to catch and tear the mesh with your watch band or bracelet.

 

 

 Q: Would you please advise if the pad is designed to be slept on overnight, how long the automatic shut off?

A: Yes, unlike some 30-60-90 minute pads, our models are designed for any time up to 12 hours of uninterrupted usage. You can sleep on it all night long. (Don’t forget to reduce heat to warm).

 

 

 Q: There is a little silver button on the auto controller that says EMF, but it doesn’t move. It is just stuck there. Is that how it is supposed to be? (For our older models)

A: Yes. It is a sensor. You can touch it for a few seconds and the green light goes off. It means that the little EMF just disappeared.

 

 

 Q: I notice that the stones near the bottom of the pad do not heat up. Is it supposed to be that way?

A: It is OK to feel that not all stones have equal heat. Some pads have over 1000 stones and the heating system doesn’t go to every stone, but through the whole mattress on a “snake” basis. It doesn’t affect any function of the pad. Your body is receiving the heat, negative ions and far infrared therapy it needs.

 

 

 Q: Where does the FIR come from? From the stones?

A: Yes. It is natural unique feature of Amethyst, Jade and Tourmaline

 

 

 Q: Is this pad 110V?

A: Yes.  All of our products are 110V unless specifically stated in their descriptions as being otherwise.

 

 

 Q: Do you offer this with a mixture of Jade, Tourmaline and Germanium stones please?

A: All pads usually made in China or Korea. They all use Tourmaline, but some small factories call it “Germanium” for no reason. Some small factories also use “fake” stones or even plastic. There is no germanium in our pads. They contain only natural jade, amethyst, tourmaline, or clay according to the model description.

 

 

 Q: Also the dial goes weird when up to high; the dial may say 70 then slip back to 55 in just a slight turn.

A: The first number you see when you turn the dial is the desire temperature. In a second you see another number – its actual current temperature of the surface.

 

 

 Q: My friends use those pads to calm down their kids. Kids are hyper all day, but when they put them on the pad – they almost immediately sleep and feel great all day after. What temperature you recommend for kids?

A: We recommend comfort medium warm temperature 40-45°C.

 

 

 Q: Can I use it for my pets? I have a sick cat and I read on-line that those heating stone pads can cure pets.

A: Yes, you can use it for pets. You might want to ask your vet though. We suggest finding a good cover for the pad to protect it from any liquid and make sure your pet will not chew or scratch the cable, controller or pad. Use warm temperature, not hot. We are in the process of creating a special series of pads for pets with maximum temperature of 50°C and special protection. If you wish you can preorder it at anytime.

 

 

 Q: I noticed some smell on the first use. It’s similar to new car smell. Do you think the smell will eventually go away and what has caused it?

A: With exception to mesh and amethyst models all stones are held on the pad by special heavy duty silicone glue (100% safe for humans & pets). It gives off a harmless little scent that usually goes away forever after 3 days of use.

 

 

Q: Is there a phone number I can talk to you?

A: Yes. 1-888-774-4422 from 10 AM to 10PM New York (EST) time. But the best way to contact is to send a message through our website or to email support@healthyline.com

 

 

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Heated Stone Pads are not required to have any approval from the FDA, but we are obligated to put this disclaimer for your attention.
FDA Disclaimer: This information is not intended to cure, diagnose or treat medical conditions, nor is it a substitute for the product user’s guide. Please consult with a physician before use of this product. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. Any information with regard to our products does not reflect or represent product claims. These statements have not been evaluated by the FDA.
HealthyLine assumes no responsibility for the improper use of and self-diagnosis and/or treatment using these products. HealthyLine products should not be used as a substitute for medically supervised therapy. If you suspect you suffer from clinical deficiencies, consult a licensed, qualified medical doctor.

 

No action should be taken solely on its content; regardless of the perceived scientific merit, instead readers should consult health care professionals on any padter related to their health. The inforpadion obtained from referenced materials are believed to be accurate, as presented by their respective authors, but HealthyLine assumes no liability for any personal interpretation. Readers, previous and future customers who fail to consult their Physicians prior to the purchase and subsequent use of any product, assume the risk of any adverse effects.

 

You should be aware that the Food and Drug Administration has not approved or evaluated all of the information contained in the literature or on this site. Any literature reference or direct link to a specific product is for your information or convenience and may not be construed as an enticement to purchase and further is not intended or implied to be used in the mitigation, diagnoses, treatment, cure, or prevention of any disease.

 

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