HealthyLine offers a 90-Day Trial period for all our gemstone mats and pads. This means that if you are not satisfied with your HealthyLine product for any reason, you can send it back to us for a full refund of the purchase price. At HealthyLine, we pride ourselves in the quality of our products and are proud to say that less than 1% of customers return within the 90-Day Free Trial.
To receive a full refund, your product must be sent back fully working and in original cosmetic condition. When we receive your product, we perform an inspection and test to determine this. You may be charged a restocking fee of 10-30% of the purchase price depending on the exact condition of the product. Below are listed examples of our grading criteria for returns and the restocking fees that correlate with them.
Please note that the grading criteria relates only to cosmetic condition below:
Grade A = 100% refund:
The product is in excellent cosmetic condition; looks as if it is new.
Grade B = 10% restocking fee:
The product has slight cosmetic damage.
Grade C = 20% restocking fee:
The product has cosmetic wear; you can tell it has been used.
Grade D = 30% restocking fee:
The product has many signs of obvious wear.